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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. You enable e-mail integration with SAP Cloud for Customer service request management. Which types of customers are supported for the email channels? Note: There are 2 correct answers to this question.

A) Individual customers
B) Accounts
C) Competitors
D) Parents

2. Which of the following prepackaged mashups exist for SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Hotmail
B) Google maps
C) Whatsapp
D) Mindtouch

3. Which of the following platform can you integrate out of the box with SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) SAP Jam
B) Google Docs
C) MindTouch
D) Microsoft SharePoint

4. When you create items in an installed base, which of the following item categories are supported?

A) Warranty products
B) Registered product
C) Text
D) Installation point
E) Product

5. Which of the following involved parties are supported by default for the installed base and installed base items?
Note: There are 3 correct answers to this question.

A) Employee responsible
B) Territory manager
C) Customer
D) Service Technician team
E) Sales Employee

Solutions: