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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

Question 1

A customer wants to use AICC to handle customer inquiries from a popular messaging platform like WhatsApp. What is the primary technical requirement for this integration?

A. The IVR must be configured to accept voice messages.
B. The AICC must have a dedicated component (a channel gateway) that can connect to the messaging platform's API.
C. The customer must use a specific brand of phone.
D. All agents must have personal WhatsApp accounts.

Question 2

When designing an AICC solution for a global enterprise, which factor is most important for ensuring consistent service levels across all regions?

A. Using a single, global SIP trunk provider.
B. Centralized management and monitoring with localized configuration where needed.
C. Forcing all agents to work in the same time zone.
D. Using the same hardware in every data center.

Question 3

During the sizing of an AICC solution, the Erlang B formula is primarily used to determine the required number of what specific resource, considering a target service level and acceptable blockage rate?

A. Number of trunk lines (circuits)
B. Amount of storage for call recordings
C. Number of concurrent agents
D. Number of IVR ports

Question 4

In a geographically distributed AICC deployment, which network technology is used to create a secure, private network over the public internet to connect remote sites and agents?

A. Leased Lines (MPLS)
B. Public Internet without encryption
C. Local Area Network (LAN)
D. Virtual Private Network (VPN)

Question 5

Which AICC feature is designed to prevent an agent from being overwhelmed by automatically limiting the number of simultaneous interactions they receive?

A. The IVR self-service menu.
B. The call recording system.
C. The "Do Not Disturb" button on the UAP.
D. Workload Management within the ICD.

Solutions: