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EXIN ITSM20F日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Operation of the Service Management System | 55% | - Relationship and agreement processes
|
| Introduction to IT Service Management | 15% | - Core concepts of IT service management
|
| Service Management System (SMS) Requirements | 30% | - Planning and support
|
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:
1. サービス管理計画に関する ISO/EC 20000 要件とは何ですか?
A) 標準で指定された文書化された手順が含まれている必要があります
B) 組織のノウハウを一切含まないこと
C) 少なくとも 1 つのハードコピーで入手可能であり、承認されている必要があります。
D) 組織のサービス管理計画の範囲を含める必要があります
2. できるだけ早くサービスを回復する責任はどのプロセスに含まれますか?
A) 問題管理
B) ITサービス継続管理
C) インシデント管理
D) 可用性管理
3. 情報セキュリティ管理における「完全性」という用語は何を意味しますか?
A) 情報へのアクセスを監視する
B) 情報の正確性、完全性、正確性
C) 不正使用から情報を保護する
D) IT 組織に対する忠誠心についてサポート スタッフをスクリーニングする
4. サービス品質を定義するものは何ですか?
A) プロバイダーと顧客が事前に評価できる一連のアクティビティ
B) 明示された顧客の要件と期待を満たす
C) 99.999% の継続的な可用性レベルの達成
D) コスト効率の高いサービスの提供
5. 組織の成熟度の評価には何を使用しますか?
A) CMMI@
B) CobIT
C) MOF
D) ITIL@
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: A |





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