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Avaya 33160X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Installation and Configuration | 25% | - Software installation and setup - Pre-installation checks - Basic configuration and integration |
| Troubleshooting and Problem Resolution | 20% | - Resolution of common issues - System error identification - Log analysis and diagnostics |
| Administration and Maintenance | 25% | - User and system management - Backup and restore procedures - Monitoring and routine maintenance |
| Architecture and Solution Overview | 20% | - Avaya Workforce Engagement components - Deployment models and requirements - System architecture and interfaces |
| Upgrade and Migration | 10% | - Migration procedures - Post-upgrade verification - Upgrade planning and prerequisites |
Avaya Workforce Engagement Support Certified Sample Questions:
Which two statements about the Avaya Workforce Engagement database management Service account are true? (Choose two)
- A. The password can be changed after the installation
- B. The account cannot be the same as the Management Service account
- C. It is allowed to change the username after initial installation.
- D. The account must be defined within a workgroup
Correct Answer: A,B 🗳️
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In which migration process to Avaya Workforce Engagement can the test mode migration be used?
- A. In-place
- B. Server reuse
- C. Site migration
- D. Side-by-side
Correct Answer: D 🗳️
Explanation: Only visible for TestkingPDF members. You can sign-up / login (it's free).
In a scenario with Avaya Contact Recorder Advanced (ACRA) using station-side recording (TDM), which statement is true?
- A. When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferences with a supervisor, the call with the customer and the conference with the supervisor will be recorded, while the internal consult will not be recorded.
- B. When there is an incoming call that is put on hold, only the customer side will be recorded.
- C. An internal call will not be recorded.
- D. When there is an outgoing call that is put on hold for a consult with a supervisor, and then conferenced with a supervisor, everything will be recorded.
Correct Answer: A 🗳️
Explanation: Only visible for TestkingPDF members. You can sign-up / login (it's free).
Which account is a member of the SysAdmin role in SQL, and can perform all required activities related to database installation and first-time configuration in Avaya Workforce Engagement?
- A. Maintenance account
- B. DMSA
- C. Local account
- D. MSA
Correct Answer: D 🗳️
Explanation: Only visible for TestkingPDF members. You can sign-up / login (it's free).
Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?
- A. Interactions
- B. Coaching
- C. eLearning
- D. Wfm
Correct Answer: A 🗳️
Explanation: Only visible for TestkingPDF members. You can sign-up / login (it's free).
Lisa -
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