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Avaya 33160X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Configuration and Administration | - Integration Management
|
| Workforce Engagement Solution Overview | - Solution Components
|
| Monitoring and Troubleshooting | - System Monitoring
|
| Maintenance and Support | - Support Operations
|
| System Architecture and Installation | - Platform Requirements
|
Avaya Workforce Engagement Support Certified Sample Questions:
You are going to the customer site to start your Avaya Workforce Engagement installation. You have the documentation, but when you review yourchecklist, something is missing. Which important thing is missing in your installation checklist?
- A. Wsuper user account
- B. MSA and DMSA account
- C. Administrator account
- D. IMSA account
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When analysing an Avaya Workforce Engagement recording integrations with Avaya Contact Recorder Advanced (ACRA) What are the three main components? (Choose three)
- A. RIS (Recorder Integration Service).
- B. Recorder
- C. Storage
- D. Customer Environment.
- E. Archive
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In Archive, what is the function of a campaign?
- A. It defines the physical repository for archived content.
- B. It defines filter rules to determine which recordings to archive.
- C. It defines how to perform a specific archive task against a specific media.
- D. It defines when and how fast archive activity may occur on a recorder.
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A rule triggers recording when the supervisor is either Supervisorl or Supervisor2 if the call is placed on hold more than three times and if the entire call is longer tan 20 minutes (1,200 seconds). This id an example of which Recording Rules criteria?
- A. Condition
- B. Schedule
- C. Attribute
- D. Rule
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Which three statements are true about SQL Server Reporting Service (SSRS) requeriment to support reporting in both new and upgraded systems? (choose three)
- A. It is required for System logging reports
- B. It is required for Customer Feedback reports
- C. It is required for Workforce Management (WFM) reports.
- D. It is required for Scorecards Reports
- E. It is required for Forecasting and Scheduling Reports
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