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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. A Loyalty Program Manager has proposed a new promotion with the following redemption requirements on their non-qualifying points for the two respective tiers.
* for Gold-tier members, a single non-qualifying point is equal to $2 if the total purchase value is $200 or more.
* for Gold-tier members, a single non-qualifying point is equal to $1 if the total purchase value is less than
$200.
* for Gold-tier members, a single non-qualifying point is equal to $1, irrespective of the total value of the purchase.
Considering the above requirements, which three redemption rule options should be selected for the proposed promotion?

A) "Gold" tier member with the transaction amount is >= $200, then "Outcome": non-qualifying point deduction = transaction amount.
B) "Blue" tier member with any transaction amount is <= $200, then "Outcome"; non-qualifying point deduction = transaction amount.
C) "Gold" tier member with the transaction amount is >= $200, then "Outcome": non-qualifying point deduction = transaction amount / 2.
D) "Gold" tier member with the transaction amount is >= $200, then "Outcome": tier-qualifying multiplier
=2
E) "Blue" tier member with any transaction amount, then "Outcome": non-qualifying point deduction = transaction amount.

2. A Loyalty Management Consultant recently created a new analytics app, but users cannot access the app.
Which two statement correctly describes hot to grant proper access on the user detail page?

A) Assign the user the analytics profile for analytics for Loyalty.
B) Assign user access to permission sets for analytics for Loyalty.
C) Assign access by checking CRM analytics plus user
D) Assign user access to the analytics for Loyalty role.

3. What are the three required steps in settings up Loyalty promotion with Salesforce CDP and Marketing Cloud?

A) Automatically Add a New Individual Relationship
B) Activating and Publishing the Segment
C) Enable Connector Settings on all the Loyalty Objects
D) Enable Service Connector for Promotion Escalations.
E) Send Loyalty Promotion Segments to marketing Cloud

4. A new segment in Customer Data Platform (CDP) will be used for sending notification emails to members with the following requirements: - The mail is sent on the first day of the month to the members that will have their membership expire at the end of the same month, starting from the 1st of April to 30th of June
- member's expiry-date are standardized to the last day of the month.
Which two configuration options below should be used for the new segment to fulfill this segmentation requirement?

A) In "Segment Property," set "Publish Schedule" to "24 hours" and the appropriate "Start Date" and "End Date
B) In "Segment Property", set "Publish Schedule" to "Don't Refresh".
C) In the Segmentation Rule, Use "LoyaltyProgramMember" as the Direct object, > Operator: "Next Number of days" = 30 for the "Membership Expiry Date" attribute.
D) In the Segmentation Rule, Use "LoyaltyProgramMember" as the Direct object, > Operator: "This Month" for the "Membership Expiry Date" attribute.

5. Cloud Kicks has tasked its Loyalty Manager consultant with setting up its new Loyalty Management program.
The business requirement is to provide its customer base, who are heavy mobile users with access to member program information.
Using existing capabilities available in Loyalty Management, what should the consultant do to fulfill this business requirement?

A) Install the Salesforce Loyalty Member Mobile App
B) Create and implement a feature-rich Loyalty Member Mobile App
C) Enable Experience Cloud and customize the Loyalty Member Portal
D) Configure either Service Cloud or Sales Cloud to establish the customer mobile experience

Solutions: