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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. A retailer of sports clothing and accessories is currently looking to roll out a Loyalty Program for its customers and sets up a Loyalty Program using Salesforce Loyalty Management. The retailer has decided to implement four-tier groups that will be associated with the program.
What are the three necessary attributes that need to be defined when setting up tier groups?

A) Tier Period
B) Fixed Tier Model
C) Qualifying period
D) Non-Qualifying Period
E) Tier Model

2. A customer from an airline Loyalty program purchases a ticket, which will accrue qualifying and non-qualifying points according to the Loyalty rules.
Which two automations can be used to set up transactions and points accrual?

A) Autolaunched Flow (No Trigger)
B) Schedule-Triggered Flow
C) Evaluation Flow
D) Screen Flow

3. A member reaches out to the Member Services team regarding points that have expired and requests to restore them. The Loyalty program has a fixed model expiration for non-qualifying points.
How should the Member Services Agent restore the expired points and also set them to expire in the next two months?

A) Edit the 'Credit' ledgers corresponding to the points that expired and extend the expiration date to two months from the current date
B) Use 'Adjust Points' action on Loyalty Program Member page to credit points and select the Points Expiration Date as two months from the current date
C) Delete the transaction journal that expired the points and re-run the expiration Data Processing Engine job after two months
D) Edit the Loyalty Member Currency record to restore the Points Balance and set the 'NextExpirationDate' field to two months from the current date

4. A hotel group has implemented a Loyalty Member Portal for its program members, but some members are experiencing issues accessing their Loyalty Program-specific records on the portal.
What should an Administrator do to ensure the Loyalty members can access Loyalty record information when using the portal?

A) Using Experience Cloud sharing sets, specify Account as the object of your sharing set
B) In the Partner Account record, 'Enable Customer User" on the Contact associated
C) Ensure the 'Allow using customer profiles for self-registration, user creation, and login' is enabled
D) Ensure the Allow using standard external profiles for self-registration, user creation, and login' is enabled
E) For the Loyalty Member, 'Enable Customer User' on the Contact or "Enable Partner User' on the Account

5. The Loyalty Program Manager at Northern Trail Outfitters (NTO) has defined a new Promotion in Salesforce Loyalty Management. NTO would like to communicate this new Promotion with its eligible members.
Which two integrated Salesforce applications can facilitate this com

A) Salesforce Customer Data Platform
B) Salesforce Marketing Cloud
C) Salesforce Cloud Intelligence
D) Salesforce Field Service Lightning

Solutions: