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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. What would be the BEST composition for a multidisciplinary rounding team to round on ICU patients?

A) The ICU nurse leader, primary nurse, respiratory therapist, and patient care assistant
B) The medical chief of staff, attending physician, house supervisor, patient registrar, and spiritual care provider
C) The attending physician, pulmonologist, immunologist, and cardiologist
D) The attending physician, nurse leader, primary nurse, case manager, pharmacist, and spiritual care provider

2. Which of the following is an identified barrier to care for those in marginalized populations?

A) Poor communication
B) Fear of stigma
C) Lack of community partnerships
D) Ease of access

3. The patient and family advisory council (PFAC) of a large healthcare institution is asked to give input on the design of a new ICU. Using experience-based co-design, it would be best for the PFAC to focus its energies on which component FIRST?

A) Performance, focusing on functionality
B) Engineering, focusing on reliability and safety
C) Aesthetics of experience, focusing on usability
D) Structure, focusing on building construction

4. Which type of chart or diagram would be BEST to organize ideas that a team came up with during a brainstorming session?

A) Affinity diagram
B) Flow chart
C) Venn diagram
D) Run chart

5. What is the collective focus of social capital?

A) How people relate to one another
B) Increasing volume of business
C) How improvement projects are identified
D) Identifying and recognizing individual performance

Solutions: