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Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. U+ Bank uses Pega Customer Decision Hub to display an offer to its customers on the U+ Bank website.
The bank wants to ensure that Silver credit cards are not offered to customers under 27 years of age. They also want to ensure that Platinum cards are offered only to customers who had a positive balance in the last year.
What do you configure in the Next-Best-Action Designer to achieve this outcome?

A) Engagement policies
B) Arbitration rules
C) Customer segments
D) Contact policy rules

2. To reference a customer property in a strategy, you need to prefix the property name with the keyword______________.

A) No prefix. Use directly the property name.
B) '' .''
C) "Data."
D) "Customer."

3. U+ Bank wants to use Pega Customer Decision Hub to show the Reward Card offer to the qualified customers on its website. In preparation, the action, the treatment, and the real-time container are already created. As a decisioning consultant, you are now expected to make the remaining configurations in the Next-Best-Action Designer's Channel tab to enable the website to communicate with the Pega Customer Decision Hub.
To achieve this requirement, which two tasks do you perform in the Next-Best-Action Designer's Channel tab? (Choose Two)

A) Enable web channel
B) Add contact policy rules
C) Map the real-time container to a business structure level
D) Define the starting population

4. MyCo, a telecom company, notices that when customers call to check on bill status, 80% of the time, they received the wrong offer promotion, leading to customer dissatisfaction. The company decides to boost customers' needs in the prioritization formula, to improve sales in the current quarter.
Which arbitration factor do you configure to implement the requirement?

A) Propensity
B) Context weighting
C) Action value
D) Business weighting

5. U+ Bank recently introduced a new credit card offer, Platinum Plus, for its premium customers. As the bank has some financial targets to meet, the business has decided to boost the Platinum plus card.
As a decisioning consultant, how can you ensure that the Platinum Plus offer is prioritized over other offers?

A) Increase the action value of the Platinum Plus card.
B) Increase the business weight of the Platinum Plus card.
C) Increase the context weight of the Platinum Plus card.
D) Increase the starting propensity of the Platinum Plus card.

Solutions: