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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer deployed Avaya Contact Center Control Manager (ACCCM) with a communication Manager (CM) solution. The administration is building user profiles to be shared between the ACCCM database and the CM server. What is the first step that will be performed in the integration flow from ACCCM to the CM?

A) Login to CM.
B) SSH connection
C) XML request is sent from the web to ACCCM Provisioning
D) Add profile in CM.

2. You are performing a new install of Avaya Contact Center Control Manager (ACCCM).
What are the basic prerequisites for the server operating system?

A) 64 Bit Windows 2008 R2 server with 4 GB of memory
B) either 32 or 64 Bit Windows R2 2008 server with 2 GB of memory
C) 32 bit Windows 2008 R2 server with 2 GB of memory
D) 32Bit Windows XP with 2 GB of memory
E) 32 BitLinux server with2GB of memory

3. You have been asked to configure the Avaya Contact Center Control Manager (ACCCM) server to integrate with Avaya Call Recorder. You have completed the configuration and you are trying to add a Recorded Extension-Conferenced to Avaya Call Recorded. ACCCM is giving the below message when you save the extension:
WFO: Object reference not set to an instance of an object. WFO: Error saving CSCM Recorder item (Extension) number = 1000001) to CSCM serve http://l35.122.17.185:8080.
Which two statements describe the causes of this problem? (Choose two.)

A) The databaseusername was not configured correctly.
B) The database passwordwas notentered correctly.
C) The web service userpassword was not configured correctly.
D) The CallRecorded wasnot added to the location.

4. A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution with an Avaya Aura Contact Center (AACC) integration. How many licenses are required to meet the customer's needs?

A) Three
B) One
C) Four
D) Two

5. A customer can piny the Communication Manager (CM) hostname and IP address from the Avaya Contact Control Manager (ACCCM) server. However, the ACCCM server cannot connect to the CM and receives an error during synchronization.
There tire five reasons or scenarios which are possible why the customer received the error. Which is one of the five reasons or scenarios?

A) The ACCCM license file has expired.
B) The ACCCM server Remote Desktop is disabled.
C) The 5022/5023 portTelnet or ssh is disabled in CM.
D) A live user has already logged in to CM using similar login credentials.

Solutions: