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Avaya 37820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Unified Communications & Collaboration Design | 15% | - Voicemail and unified messaging design - Integration with third-party systems - Mobility and remote worker solutions - Conferencing and collaboration applications |
| Contact Center & Customer Experience Solutions | 10% | - Customer engagement design principles - Agent, supervisor, and reporting features - Contact Center Select architecture |
| Networking and Infrastructure Design | 20% | - QoS planning and bandwidth requirements - LAN/WAN design and considerations - Security, survivability, and redundancy - VoIP and unified communications network design |
| Implementation & Migration Planning | 5% | - Deployment strategies and rollout planning - Post-deployment validation and support - Migration approaches and risk mitigation |
| Solution Sizing and Bill of Materials | 15% | - Complete bill of materials preparation - Hardware and software component selection - System sizing and capacity planning - Licensing requirements and calculation |
| Avaya Midsize Solution Portfolio | 20% | - Scalability and resiliency options - IP Office platform architecture and features - Deployment models: on-premise, hybrid, cloud - Licensing models and options |
| Customer Business Requirements Analysis | 15% | - Analyze user and site communication needs - Determine collaboration and mobility requirements - Identify business objectives and drivers |
Avaya Midsize Solution Design Sample Questions:
1. One of the features of IP Office Server Edition and IP Office Select is Lightweight Directory Access Protocol (LDAP) user synchronization. To support on-going administration, this feature can be used to In addition to Name, Full Name, and extension, what other field can be synchronized?
A) Email address
B) Address
C) Job function
D) Organization or group
2. Refer to the Scenario: IT-FAC.
You are proposing that the customer migrate to SIP trunks and install an Session Border Controller for Enterprise (SBCE). Another Sales Engineer asks you why terminating SIP trunks directly on the IP Office and using the built-in firewall is not a best practice.
What is the reason for using the SBCE to terminate SIP trunks?
A) It allows registration and authentication to be done in the core of the network.
B) It provides NAT Traversal not available with direct termination.
C) It stops attacks and hacks before entering the private network.
D) It provides VPNIess remote worker functionality for 1600 endpoints.
3. A customer wants the helpful tool that Is available to create marketing surveys In Avaya Contact Center Select (ACCS).
Which component Is used to create surveys In ACCS?
A) Communication Control Toolkit
B) Outbound Campaign Management Tool
C) Orchestration Designer
D) Proactive Outreach Manager
4. Which two routed contact types are supported In Avaya Contact Center Select (ACCS)? (Choose two.)
A) MMS Text Messages
B) Predictive Outbound
C) Web Chat
D) Scanned Documents
5. You are proposing an Avaya Midsize solution with 200 agents, 10 supervisors, 225 non-agent UC users, and
200 non-agent Telephony users.
How many Telephony users and UC users would be Included In your Bill of Materials?
A) 200 Telephony users and 435 UC users
B) 410 Telephony users and 225 UC users
C) 400 Telephony users and 235 UC users
D) 210 Telephony users and 425 UC users
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: C,D | Question # 5 Answer: A |
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