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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which two statements about scheduling backups with the Timetable feature are true?
(Choose two)

A) Timetable can be used to schedule a LAN backup of the customer's data.
B) A Maintenance Backup Timetable is shipped with the CMS system but it is not scheduled.
C) A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b
D) Timetable can be used to schedule a LAN backup of the customer's system.
E) A Timetable can be scheduled using CMS Supervisor or ASCII CMS.

2. Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?

A) MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center
B) ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content
C) Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference
D) Tape backup is called CMSADM, while network backup is referred as Maintenance.

3. After configuring a CMS system, which log file needs to he checked to verify set has completed successfully?

A) /cms/install/canfig.sog
B) /var/adm/messages
C) /cms/install/logdir/adminlog
D) /tmp/install.log
E) /var/log/cms_nstall.log

4. A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?

A) From Solaris login as root and use the date command
B) In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
C) Shutdown the CMS to the ak prompt level and adjust the BIOS time.
D) Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS

5. Which three statements describe the benefits of Best Service Routing (BSR)? (Choose three.)

A) BSR creates a virtualized pool of agent resources.
B) BSR balances and improves service across enterprise.
C) BSR decreases titer workload across sites.
D) BSR follows a specified strategy far skill selection.
E) BSR improves agent utilization.

Solutions: