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Avaya 74970X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance and Administration | 15% | - Health checks and routine operations - Omnichannel DataStore management - Backup and restore procedures |
| Troubleshooting Avaya Oceana Core | 30% | - Monitor Portal and diagnostics - Log analysis and tracing tools - Breeze, ACM, AAEP and licensing issues |
| Channel and Workspace Troubleshooting | 25% | - Oceana IX Workspaces and agent tools - Voice, Email, Webchat, SMS channels - End-to-end tracing and resolution |
| Avaya Oceana Solution Overview | 20% | - Architecture and core components - Interoperability with Avaya Aura - System interfaces and workflows |
| Integration and Best Practices | 10% | - Support methodologies - Known issues and resolution guidelines |
Avaya Oceana® Solution Support Sample Questions:
1. Refer to the exhibit.
A) It displays; the Avaya Oceana Breeze nodes that are synchronized with Session Manager.
B) It displays a successful DRS replication from System Manager to the Avaya Breeze nodes.
C) It displays the need to repair the replication service from System Manager to the Avaya Breeze nodes.
D) It displays the need for running a DRS replication Service for Avaya Breeze nodes.
2. When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that will create a web socket subscription service to feed statistics?
A) OCP cluster
B) Each cluster
C) Common Component cluster
D) UAC cluster
3. Which parameter uniquely identifies a contact while It is being processed in Engagement Designer?
A) Caller ID
B) WorkRequestID
C) DNIS Number
D) Contextld
4. Which component is responsible for integrating Avaya Oceana Workspaces with Avaya Oceana core components?
A) Unified Collaboration Administration (UCA)
B) Unified Collaboration Model (UCM)
C) Unified Agent Controller (UAC)
D) Call Server Connector (CSC)
5. During the Avaya Oceana Email Channel processing, which component sends Information to Context Store and UCM?
A) Agent Controller
B) ORC
C) Email Manager
D) Omni channel Database
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: C |
Stacey -
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