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Nortel 920-164 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting and Fault Resolution | 10% | - Common error conditions - Diagnostic tools and procedures - Fault isolation and resolution |
| Topic 2: System Configuration and Administration | 25% | - Database and license management - Basic system setup - User and administrator accounts |
| Topic 3: System Overview and Architecture | 20% | - System architecture and interfaces - Contact Center Manager RIs6.0 components - Hardware and software requirements |
| Topic 4: Installation and Initialization | 25% | - Software installation procedures - Post-installation configuration - Pre-installation planning |
| Topic 5: Maintenance and Monitoring | 20% | - Backup and restore procedures - System monitoring and logging - Routine maintenance tasks |
Wanda -
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