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Apple Desktop Service Certification Sample Questions:

1. Which key do you use to start Apple Hardware Test on an Intel Mac?

A) T
B) N
C) C
D) D

2. A Mac mini displays a flashing question mark at startup. Which step does Apple recommend you take FIRST?

A) Reinitialize the hard disk and reinstall the Mac OS.
B) Replace the internal hard drive with a known-good hard drive.
C) Replace the logic board.
D) Try to start up from a bootable CD or DVD.

3. When setting up a minimal system using the component isolation technique, you start with only the components necessary to _____.

A) hear a boot chime and/or see a flashing question mark on a display
B) boot the system into Mac OS X
C) boot the system into Mac OS 9
D) boot the system into Open Firmware diagnostics

4. Which of the following is NOT a good step to take when working onsite on a computer?

A) Place parts on the floor.
B) Wear a grounded ESD wrist strap.
C) Check the polarity of the grounded power outlet.
D) Use a grounded ESD mat.

5. Which of the following is NOT one of the steps of the Apple-recommended troubleshooting process?

A) Try quick fixes
B) Verify repair
C) Clean plastics
D) Verify problem
E) Run diagnostics

Solutions: