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Understanding functional and technical aspects of Preparation for Administrator (CRT101)
The following will be asked from you in the SALESFORCE CRT-101 exam dumps:
- Describe the capacities of the Community application, including Ideas and Answers
- Describe the capacities of case the executives, for example, case measures, case settings, what's more, case remarks
- Describe the capacities of movement the executives, for example, overseeing errands, occasions, public schedules, and multiday occasions
- Given a situation, distinguish how to mechanize case the executives utilizing case task, pre-programmed message, acceleration, web-to-case, email-to-case, and case groups
- Describe the capacities of Salesforce Knowledge
- Describe the highlights of Chatter like feed, gatherings, following, and security
Reliable CRT-101 exam resources
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Who should take the Preparation for Administrator (CRT101)
Typical job roles of a Preparation for Administrator (CRT101) candidate may include:
- Services
- Product Manager
- Sales Ops
- Pricing Manager
- IT
- Technical Architect
- Implementation Consultant
Salesforce CRT-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Productivity and Collaboration | 7% | - Chatter and collaboration tools - Activity management |
| Topic 2: Sales and Marketing Applications | 12% | - Opportunity management and sales processes - Lead management and conversion - Campaigns and products |
| Topic 3: Service and Support Applications | 12% | - Case management and escalation - Service console features - Knowledge base and entitlements |
| Topic 4: Configuration and Setup | 15% | - Security controls, roles, profiles, and sharing settings - Company settings and organization configuration - User management and license allocation |
| Topic 5: Data and Analytics Management | 13% | - Data backup and storage considerations - Data import/export and data quality - Reports, dashboards, and folders |
| Topic 6: Object Manager and Lightning App Builder | 20% | - Page layouts, record types, and compact layouts - Standard and custom objects, fields, and relationships - Lightning apps, navigation, and Lightning App Builder |
| Topic 7: Workflow and Process Automation | 15% | - Workflow rules and actions - Approval processes - Process Builder and Flow Builder |
Meredith -
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