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BBPSD Customer Service Sample Questions:

1. A customer who takes a systematic and detailed approach to his purchase would be classed as an:

A) Aware type.
B) Analytical type.
C) Authoritative type.
D) Assertive type.

2. When customers are sub divided into smaller groups to distinguish purchaser behaviour this is called:

A) Market segmentation.
B) The local market.
C) Buying power.
D) Selling power.

3. In order to improve the overall customer experience it is important to get:

A) None of the above.
B) Sales figures.
C) Customer feedback.
D) Sales projections.

4. The most effective way of communicating with customers to get instant feedback is by:

A) Written communication.
B) Face-to-face communication.
C) Internet communication.
D) Email communication.

5. Attitudes and assumptions that we make about people are:

A) Useful when selling to customers.
B) A good first impression of customers.
C) Likely to help with product placement.
D) A common barrier to communication.

Solutions: