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BBPSD Customer Service Sample Questions:
1. A customer who takes a systematic and detailed approach to his purchase would be classed as an:
A) Aware type.
B) Analytical type.
C) Authoritative type.
D) Assertive type.
2. When customers are sub divided into smaller groups to distinguish purchaser behaviour this is called:
A) Market segmentation.
B) The local market.
C) Buying power.
D) Selling power.
3. In order to improve the overall customer experience it is important to get:
A) None of the above.
B) Sales figures.
C) Customer feedback.
D) Sales projections.
4. The most effective way of communicating with customers to get instant feedback is by:
A) Written communication.
B) Face-to-face communication.
C) Internet communication.
D) Email communication.
5. Attitudes and assumptions that we make about people are:
A) Useful when selling to customers.
B) A good first impression of customers.
C) Likely to help with product placement.
D) A common barrier to communication.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: D |

1024 Customer Reviews 







Ryan -
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