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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Account, User, and Security Configuration | 20% | - Authentication, security policies, and compliance - Organization and account setup - User creation, roles, permissions, and groups |
| Routing, Queues, and Interaction Flows | 25% | - Architect flow design and deployment - Queue configuration and management - Skills, languages, and routing strategies |
| Telephony, Channels, and Integrations | 20% | - SIP trunks, DID, and call control - API usage, data actions, and third-party integrations - Omnichannel configuration (voice, chat, email, messaging) |
| Genesys Cloud Architecture & Implementation Methodology | 20% | - Telephony and networking fundamentals - Platform components and services - Implementation lifecycle and best practices |
| Testing, Validation, and Troubleshooting | 15% | - Common issues and resolution procedures - Monitoring, logging, and diagnostics - Pre-go-live testing and validation |
Genesys Cloud Certified Professional - Implementation Sample Questions:
1. You can select multiple files to upload into a workspace in the Documents feature.
A) False
B) True
2. When creating an external trunk, what protocol(s) can be selected? (Choose three.)
A) UDP
B) The default protocol
C) TCP
D) TLS
E) SIP
3. What Genesys Cloud configuration option provides a way to ensure that phones of a specific make and model are all deployed with the same settings?
A) Base Settings
B) IP Phone Templates
C) Default Station configuration
D) Managed IP Phones
4. Which of the following statements are true? (Choose two.)
A) You can view both protocol and media capture logs.
B) Media capture logs can be read only with the support of customer care.
C) You can view protocol capture logs but not media capture logs.
D) You cannot view either type of log file.
5. What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)
A) Android
B) IOS
C) Windows 10 mobile
D) Blackberry OS
E) EOS
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,C,D | Question # 3 Answer: A | Question # 4 Answer: B,C | Question # 5 Answer: A,B |
Newman -
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