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HP HP2-B91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Warranty, Support and Program Knowledge | 20% | - Sales incentives and partner programs - HP supplies recycling program - HP warranty and return policies |
| Topic 2: HP Imaging and Printing Supplies Product Knowledge | 30% | - Ink and toner technology fundamentals - Environmental benefits and sustainability - Original HP vs compatible/remanufactured supplies - Compatibility and specification matching |
| Topic 3: Market and Competitive Positioning | 25% | - HP security, reliability, and quality advantages - Market trends and business opportunities - Competitor product comparison |
| Topic 4: Sales Strategy and Customer Needs Analysis | 25% | - Cost-per-page and total cost of ownership - Identifying customer usage patterns and requirements - Handling common customer objections - Value proposition and solution selling |
HP Imaging and Printing Supplies - Sale Sample Questions:
What is the advantage of magnetic toner?
- A. It can jump the gap between the developer roller and the photosensitive drum.
- B. It makes printing faster by lowering the fusing temperature.
- C. Toner particles are smaller.
- D. It helps lower cartridge costs because it is less expensive to produce.
What is part of the HP system message?
- A. HP UX, All-in-One cartridges, HP FutureSmart
- B. photopaper, digital cameras, aftermarket
- C. supplies, hardware, media
- D. laptops, touchpads, servers, printers
Which statement about uniform toner particles with equal additive distribution is true?
- A. It is a feature in all mono toners to provide maximum yield.
- B. It is a feature of the HP Recycling program.
- C. It is part of the pay-for-print solution.
- D. It is a feature provided with the colorsphere toner.
An HP print head can fire over how many drops per second?
- A. 30 thousand
- B. 3 hundred
- C. 30 trillion
- D. 30 million
In which type of hardware does the majority of the current total supplies sell-out occur?
- A. older devices than the current line-up
- B. most current workgroup printers from this year's line-up
- C. most current MFPs from this year's line-up
- D. most current retail inkjet devices from this year's line-up
Aldrich -
Feedback from David: I have passed this HP2-B91 exam.