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HP HP2-I17 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Needs and Sales Scenarios | 15% | - Solution-based selling
|
| Print Security | 10% | - Device and document security
|
| Managed Print Services and Solutions | 15% | - Enterprise print management
|
| Competitive Positioning | 15% | - HP value differentiation
|
| HP Printing Portfolio Overview | 20% | - Printer categories and segmentation
|
| HP Printing Technologies | 25% | - Core printing technologies
|
HP Selling HP Printing Hardware 2020 Sample Questions:
An SMB customer with multiple offices wants to find an easy way to create a security policy for their entire HP printing and imaging fleet. What should you recommend for this customer?
- A. HPWebJetadmin
- B. Smart Document Scan Software (SDSS)
- C. Access Control Printing Solutions
- D. HP JetAdvantage Security Manager
Correct Answer: D 🗳️
You are meeting with a new customer to discuss their level of expertise and comfort in performing printer/scanner maintenance in house. What should you ask the IT manager to learn about the company's IT management approach? (Select two.)
- A. Is cost or performance more important when deciding to repair or replace old equipment?
- B. Do you currently have a sustainabitity policy in place and can you meet your goals?
- C. How do you manage the deployment and configuration of your printers?
- D. Does your maintenance plan allow for replacement equipment to minimize disruption and downtime?
Correct Answer: C,D 🗳️
Your customer is interested in HP Care Pack services for their printers that are out of warranty. What should you tell your customer?
- A. Care Pack services can only be purchased for printers that pass inspection by HP security advisors.
- B. Customers with existing Managed Print Service (MPS) contracts can add Care Packs in a co-management approach.
- C. Care Pack services must be purchased during the life of the warranty on the product.
- D. Post-Warranty Care Pack services are available in one- and two-year increments.
Correct Answer: D 🗳️
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