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HP HP2-N31 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Challenges and Solution Alignment | 25% | - Business and IT operational challenges - Mapping challenges to BSM capabilities - ROI and business benefit communication |
| Selling and Qualification Process | 20% | - Discovery and qualification questions - Identifying opportunities and customer personas - Positioning and closing strategies |
| HP BSM Overview and Value Proposition | 25% | - HP BSM architecture and components - Business Service Management concepts - Value propositions for IT executives and stakeholders - Competitive differentiators |
| BSM Solution Areas | 30% | - Operations Bridge and integration - Application Performance Management - Service Intelligence and Analytics - Network Management - Systems and Infrastructure Management |
HP Selling HP BSM Solutions Sample Questions:
What are the primary key differentiators for BSM 9.1 that set HP apart from its competitors? (Select two.)
- A. Service Intelligence Suite (SI)
- B. Key Performance Indicators (KPI)
- C. Heads-up Display Monitoring (HUDM)
- D. Run-time Service Model (RTSM)
- E. Business Process Monitoring (BPM)
Which key differentiator supports a capability of the BSM Application Performance management solution?
- A. provides a cross-domain view of the entire IT environment with Operations Manager (i), known as the "Operations Bridge"
- B. provides a single pane of visibility for complex, virtualized. and cloud environments
- C. provides real time end-to-end transaction monitoring via industry leading, end-user monitoring and diagnostic tools
- D. supports Heads-up Display (HUD) for multi-monitoring technology
What is the most correct value proposition for HP Software's BSM Solution?
- A. Proactive application monitoring mitigates risks by reducing the number and duration of Severity 1 outages, thereby reducing end-user minutes lost.
- B. It consolidates performance and event data from heterogeneous architectures to reduce downtime, improves operations through greater system visibility, and lowers costs due to improved efficiency.
- C. It enables IT organizations to enhance network performance and availability while improving resource utilization and provides secure, compliant networks, while meeting SLAs and containing costs.
- D. Proactive network monitoring with detailed event capture lowers IT costs by reducing the incidence of network performance degradation and the number and duration of network outages, thereby reducing the risks and costs of SLA noncompliance and regulatory penalties.
Which capabilities of the BSM Network Management solution help customers achieve their goals? (Select two.)
- A. cross-domain event tracking and management capability
- B. faster problem resolution, freeing up resources for other priority projects
- C. real user monitoring
- D. consolidation of multiple tools to reduce cost
- E. business process testing and reporting
Which question is best used to qualify a Network Management opportunity?
- A. Are you looking to adapt to new initiatives like Cloud Computing?
- B. How do you handle Quality Assurance test management?
- C. How often do users blame the network for application response time issues?
- D. How often do customers complain about an application response time?
Bill -
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