HP HP3-X12 : HP Retail Point of Sales Solutions

Exam Code: HP3-X12

Exam Name: HP Retail Point of Sales Solutions

Updated: Aug 22, 2026

Q & A: 20 Questions and Answers

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HP HP3-X12 Exam Syllabus Topics:

SectionObjectives
HP Retail Point of Sales Solutions- Solution Design and Deployment
  • 1. POS Solution Configuration
    • 2. Retail Environment Requirements
      - HP Retail POS Product Knowledge
      • 1. HP Retail POS Components and Peripherals
        • 2. HP Retail System Hardware
          - Technical Features and Support
          • 1. System Management and Security Features
            • 2. Troubleshooting and Support

              HP Retail Point of Sales Solutions Sample Questions:

              1. What should a customer do to verify that the device drivers for an HP POS Keyboard have been loaded successfully?

              A) Run the keyboard test from the Software and Documentation CD.
              B) Power on the peripheral and see if it functions correctly.
              C) View the keyboard in Device Manager to see if any issues are identified.
              D) Start the Windows POS software and see if the peripheral is recognized.


              2. A customer reports that an HP Cash Drawer connected to an HP Thermal Receipt Printer is not opening even though the cash drawer key is in the proper position. What action should you suggest? (Select two.)

              A) Verify that the printer drivers are configured to open the cash drawer electronically
              B) Verify that the cash drawer drivers are configured to run the printer electronically.
              C) Swap the printer with another one that is known to be working.
              D) Make sure the cash drawer is connected directly to the printer.
              E) Verify that the OPOS drivers are the latest version and if not, upgrade them


              Solutions:

              Question # 1
              Answer: C
              Question # 2
              Answer: B,E

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