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HP HP5-B04D Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Printing Portfolio Overview | 35% | - HP LaserJet and PageWide Technology - Print Security and Management Tools - OfficeJet and InkJet Solutions |
| Topic 2: Solutions and Services | 10% | - Basic Service Offerings - Supplies and Accessories |
| Topic 3: HP Personal Systems Hardware | 35% | - Mobility and Connectivity Features - Commercial Notebooks and Desktops - Workstations and Thin Clients |
| Topic 4: Selling and Value Proposition | 20% | - Customer Needs Assessment - Competitive Differentiation |
HP Delta - Selling HP Printing and Personal Systems Hardware Sample Questions:
Which statement best describes HP OfficeJet print quality'? (Select two.)
- A. HP OfficeJet inks can withstand highlighter use and resist smearing.
- B. Mono only prints are resistant to water.
- C. Customers who work in the Enterprise environment should only be looking at LaserJet printers. HP OfficeJet inks can give you high quality prints that are water resistant.
- D. OfficeJet inks are not as good as laser printing for business printing.
- E. HP only offers mono printing with ink. and this beats laser print outs
Correct Answer: A,B 🗳️
Your education customer needs to provide personal computing facilities in several dedicated computer rooms to support a large number of students at very low cost
Which product line should you offer?
- A. HP Business Desktops
- B. HP ElitePad
- C. HP Zero Clients
- D. HP ProDesk
Correct Answer: A 🗳️
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Which product offers customers pay-as-you-go mobile broadband'?
- A. HP Page Lift
- B. HP Broadband
- C. Wireless Hotspot
- D. HP Mobile Connect
Correct Answer: D 🗳️
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What is a benefit of business value selling?
- A. It enables customers to review quotations from different organizations and determine the optimum solution based on product needs.
- B. It moves the conversation from price and product features and enables the customer to recognize the tangible value of the solution in the context of their business needs.
- C. It allows customers to compare the features and advantages of a particular product and assess the potential benefits for their organization.
- D. It ensures customers are able to realistically compare product features and advantages and determine the best solution for their organization.
Correct Answer: B 🗳️
Your customer is planning a workstation project that will engage team members dispersed across a wide geographical area. Which software solution will enable them to collaborate easily, with access to the full power of the remote workstation?
- A. HP Insight Remote Support
- B. HP Remote Graphics Software
- C. HP Virtual Rooms
- D. Microsoft Lync
Correct Answer: B 🗳️
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