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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which HP PPS Services enable customers to cover various serial numbers with one agreement? (Select
two.)

A) HP Custom Contractual Services
B) HP Configuration Services
C) HP Care Pack Services
D) HP Standard Contractual Services
E) HP Priority Services

2. Based on the success story of the Cherokee County School District, which benefits did they realize
through HP Care Pack Services? (Select three)

A) Removal of unplanned repair costs
B) Reduced theft of computers and printers
C) Increased staff productivity
D) Secure protection of sensitive data
E) Efficient support of mobile users
F) Support for users with efficient escalation process

3. Which services can be offered for both printer and PC equipment? (Select two.)

A) Printer Installation
B) PC Tracking and Recovery
C) Onsite Repair
D) Defective Media Retention
E) Asset Tagging
F) Maintenance Kit

4. A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are
interested in contracting with a hardware manufacturer for services because their IT department does not
have adequate resources.
The contract would include the following provisions:
1 . Faster response times
2 . Multi-vendor repair services
3 . Onsite engineer
4 . Lease new equipment
Which HP PPS Services offering best meets this customer's needs?

A) HP Custom Contractual Services
B) HP Care Pack Services
C) HP Deployment Services
D) HP Standard Contractual Services

5. Based on the success story of the Cherokee County School District, which business challenges were
addressed by HP Care Pack Services? (Select three.)

A) Supporting mobile users with no downtime
B) Ensuring 100% uptime
C) Supporting printers based on usage
D) Ensuring rising levels of student performance
E) Securing sensitive data
F) Preventing theft of IT resources

Solutions: