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EXIN ITIL Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| The Four Dimensions of Service Management | - Organizations and people - Value streams and processes - Information and technology - Partners and suppliers |
| Key Concepts of Service Management | - Services and service relationships - Value, outcomes, costs, and risks |
| ITIL Service Value System (SVS) | - Service value chain - Governance - Continual improvement - Guiding principles |
| ITIL Practices Overview | - General management practices (e.g., incident, change, problem management) - Service management practices - Technical management practices |
EXIN ITIL Foundation (V4) Sample Questions:
1. Which is a result of applying the guiding principle 'progress iteratively with feedback'?
A) Understanding the current state and identifying what can be reused
B) Understanding the customer's perception of value
C) The ability to discover and respond to failure earlier
D) Standardization of practices and services
2. Which guiding principle is PRIMARILY concerned with consumer's revenue and growth?
A) Progress iteratively with feedback
B) Keep it simple and practical
C) Focus on value
D) Optimize and automate
3. What can be described as an operating model for the creation and management of products and services?
A) Practices
B) Guiding principles
C) Governance
D) Service value chain
4. Which practice has a purpose that includes maximizing success by ensuring that risks have been properly assessed?
A) Release management
B) Relationship management
C) Change control
D) Monitoring and event management
5. Which value chain activity is concerned with the availability of service components?
A) Design and transition
B) Plan
C) Deliver and support
D) Obtain/build
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: D |
Leonard -
I studied the ITIL practice guide a lot and i thought i would pass with flying colours. when results came, i had hit the pass mark of 95%. I thought i would only get over 90% points. Thanks so much!