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CompTIA JK0-802 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Operational Procedures | - Documentation and change management - Safety procedures and environmental controls - Professionalism and communication |
| Topic 2: Hardware and Devices | - Printers and imaging devices - Mobile devices and accessories - PC components and peripherals |
| Topic 3: Troubleshooting and Problem Resolution | - Hardware troubleshooting methodology - Software troubleshooting techniques - Common system and device issues |
| Topic 4: Networking | - Wireless networking and configuration - Basic network troubleshooting - Network types and protocols |
| Topic 5: Operating Systems | - System configuration and maintenance - Windows operating system features and tools - Command-line tools and utilities |
CompTIA A+ Certification Exam (JK0-802) Sample Questions:
1. A user's computer will not boot. A technician notices four indicator lights on the backside of the computer. Two of the lights are green, and two are amber. Which of the following
documentation should the technician read to determine what the lights are indicating?
A) Computer manual
B) Asset management
C) Network diagram
D) Wiring scheme
2. Which of the following is the MINIMUM group permissions needed to access the share \\myserver\c$?
A) Domain User
B) Administrator
C) Remote User
D) Power User
3. A user realizes they left their mobile phone in a taxi minutes after the car departs. Which of the following should be done to BEST ensure none of the private data on the phone is accessed?
A) Remote Wipe
B) Remote Backup
C) Passcode Lock
D) GPS Tracking
4. A company has created a personal SSL certificate for an internal website and a user is reporting error messages when accessing the site.
In which of the following locations could a technician troubleshoot SSL certificate errors?
A) Local Security Policy
B) Folder Options->View Hidden Files
C) Internet Options->Content
D) System Protection
5. Which of the following, when implemented on an unsupervised public kiosk which is used by walk-ins, increases its security posture the MOST?
A) Use strong passwords.
B) Rename the administrator account.
C) Implement a screensaver.
D) Disable guest access.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: A |
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