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CIPS L5M9 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Operational Risk, Sustainability and Ethics | 15-20% | - Sustainable operations: green practices, circular economy - ESG considerations in operational design and delivery - Identifying, assessing and mitigating operational risks - Ethical and responsible operations management |
| Process Design, Planning and Improvement | 20-25% | - Forecasting, scheduling and inventory management - Capacity planning, demand management and resource allocation - Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR - Benchmarking and process optimization - Process mapping, workflow and design principles |
| Lean, Agile and Responsive Operations | 15-20% | - Agile approaches: flexibility, responsiveness and speed - Lean principles: waste elimination, value stream mapping - Application in manufacturing, service and public sectors - Comparison and integration of lean and agile |
| Principles of Operations Management | 15-20% | - Value creation, efficiency and effectiveness - Operations strategy alignment with organizational goals - Definition, scope and role of operations management - Linkages between operations, procurement and supply chain - Input-transformation-output model |
| Quality Management and Performance Measurement | 15-20% | - Total Quality Management (TQM) concepts and application - Quality control, assurance and improvement tools - Measuring efficiency, productivity and customer satisfaction - Key Performance Indicators (KPIs) for operations - Quality standards: ISO 9000 series and related frameworks |
CIPS Operations Management Sample Questions:
The functional objectives of each business department must be set prior to the organisation setting the corporate objectives. Is this True?
- A. yes- the most important objectives from each department will be selected to create the corporate objectives
- B. no- there does not need to be an alignment between functional and corporate objectives so they can be created at any time
- C. no- the corporate objectives are set first
- D. yes- these individual objectives will collectively make up the corporate objectives
Correct Answer: C 🗳️
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A company should aim to achieve all its performance objectives at the same time to ensure success. Is this TRUE?
- A. yes- a company should focus on all criteria at each stage of the product lifecycle
- B. no- companies should set performance criteria each month and this may change depending on market conditions
- C. no- companies should select which objectives should take precedent over others depending on the focus of the organisation at that time
- D. yes- focusing on all objectives simultaneously is the only way to achieve a higher profit and market share
Correct Answer: C 🗳️
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Inventory Management is an important focus of operations within the Construction Industry. Is this TRUE?
- A. yes- this is the most important aspect of managing a construction project
- B. no- the construction industry does not require the storage of inventory
- C. yes- its important that materials are ordered to the correct timescale to ensure the project remains on track
- D. no- inventory management is a key focus in the manufacturing industry only as raw materials are converted into outputs
Correct Answer: C 🗳️
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Moto Ltd is a car manufacturer based in Japan. They implement a Kansei Engineering process. In Kansei Engineering which of the following is considered?
- A. costs of raw materials
- B. ethical considerations
- C. customer emotions
- D. environmental impact
Correct Answer: C 🗳️
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Performance Benchmarking is a form of what type of benchmarking?
- A. non-competitive
- B. competitive
- C. internal
- D. external
Correct Answer: C 🗳️
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Sheila -
Passed L5M9 easily.