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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Practical Application of Sales Cloud Expertise | 33% | - Configure Products, Price Books, Quotes, and multi-currency settings - Apply security models: sharing rules, role hierarchy, Account/Opportunity Teams - Leverage Campaigns and integration tools - Build end-to-end sales processes from Lead to Close |
| Topic 2: Data Management | 15% | - Manage data governance and maintenance - Ensure data quality and scalability - Data migration and integration considerations |
| Topic 3: Implementation Strategies | 15% | - Plan deployment and post-implementation improvements - Translate business requirements and KPIs into Sales Cloud solutions - Align sales processes with organizational goals |
| Topic 4: Consulting Practices | 14% | - Discovery, requirement analysis, and solution design - Facilitate successful engagements and adoption - Project management and delivery lifecycle |
| Topic 5: Predictive and Generative AI | 13% | - Apply Trusted AI Principles and ethical guidelines - Use AI tools in Sales Cloud and Agentforce for Sales |
| Topic 6: Sales Lifecycle | 23% | - Design reports and dashboards based on KPIs - Analyze sales and marketing processes - Select appropriate features: Sales Engagement, Territory Management, Forecasting, Einstein AI |
Salesforce Certified Sales Cloud Consultant Sample Questions:
1. Cloud Kicks wants to measure the adoption of its Sales Cloud rollout. Which key performance indicator (KPI) should the consultant recommend?
A) Number of Opportunities Closed Lost In the last month
B) Number of Community Contacts added In the last year
C) Number of User logins in the last month
2. An executive at Cloud Kicks (CK) has asked its admin to create a diagram showing the high-level processes within the business. CK plans to use the diagram to show the context of a new process within the overall business. What should the admin create to meet this requirement?
A) Value Stream Map
B) Capability Model
C) Detail Process Mapping
3. The VP of sales at Cloud Kicks wants to provide options to sales reps for changing account or contract details for a created order. Which condition should the consultant consider to meet this requirement?
A) The currency associated with the order can be different from the contract.
B) The order must be associated with an active contract.
C) The order associated with the account is in draft status.
4. Cloud Kicks wants to help its sales reps identify stalled opportunities in a single view. Which solution should the consultant recommend to meet the requirement?
A) Create a Lightning Web Component.
B) Create a screen flow.
C) Use Deal Insights In Pipeline Inspection
5. When emails sync by Einstein Activity Capture, how are the emails matched to Sales Cloud records?
A) Matching Is based on the standard Email field.
B) Matching is based on any Email field.
C) Matching is based on Full Name and standard Email field.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: A |
Benedict -
Great value for money spent. Practised a lot on the exam testing software by TestkingPDF. Real exam became much easier with it. Scored 94% marks in the Sales-Con-201 exam.