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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Salesforce Certified Slack Administrator Sample Questions:

Question 1

You're the Workspace Primary Owner of a Slack Free plan. You want to allow all employees in your company to join your workspace when they're ready. You also want to prevent anyone outside your company from accessing your workspace without admin approval.
What should you do? (Select the best answer.)

A. Allow all workspace members to invite new members.
B. Enable employees to sign up for the workspace using the company's email domain.
C. Invite all employees to the workspace by entering their email addresses in the invite flow from the workspace settings page.
D. Direct your employees to access Slack through your identity provider (IdP).

Question 2

You're an Org Admin for a global organization operating in multiple time zones. In your org-wide #help-slack channel, members report they are receiving notifications outside of their working hours from other members operating in different time zones. In addition to recommending Do Not Disturb (DND) preferences, how can you help promote a digital HQ at your organization and ensure that members are receiving notifications only during working hours?
(Select the best answer.)

A. Enable members to view a recipient's local time within their profile before sending a message.
B. Enable members to set reminders for themselves to send the message during shared working hours.
C. Enable members to set their profile status to Away whenever they are not online.
D. Enable members to use the Scheduled Send feature so that messages can be sent during shared working hours.

Question 3

Teara is a Workspace Owner. She has discovered that projects and key decisions are being discussed via direct messages because public channel message retention settings are set to delete messages after 20 days.
The decision regarding this setting was made 2 years ago, and now the setting is no longer required.
Team members are experiencing difficulty creating channels. Teara is wondering if there are other settings she should review that might be contributing to the direct message conversations.
Which settings and permissions should Teara change to promote increased communication outside of direct messages?

A. Changing the workspace's public channel message retention and deletion policy to "Keep Everything", changing the direct message retention and deletion policy to delete messages after 1 day, and allowing everyone to create channels
B. Sending an announcement in the #general channel notifying everyone to move conversations to channels and to DM Teara if you need a channel created
C. Changing the workspace's message retention and deletion policy for all channels and direct messages to
"Keep Everything" and allowing everyone to create channels
D. Changing the workspace's public channel message retention and deletion policy to "Keep Everything", changing the direct message retention and deletion policy to delete messages after 1 day, and restricting the creation of channels to Owners only

Question 4

Amy is an Org Owner on an Enterprise Grid plan.
A workspace Admin informs Amy that a confidential file has been uploaded to a public channel by mistake.
Amy needs to remove the file and determine who has downloaded it.
What should Amy do to accomplish this goal?

A. Using an integrated Data Loss Prevention (DLP) solution, delete the file, and then review the Audit Logs API to see who downloaded the file.
B. Using Slack Enterprise Key Management (EKM), revoke key access for the file, and review the EKM logs to see who downloaded the file.
C. Using a third-party eDiscovery app, delete the file and use data exports to determine who downloaded the file.
D. Using MDM, disable file downloads and then use session management to see who was logged in and downloaded the file.

Question 5

You're a Workspace Owner and you just launched Slack across your entire organization.
You notice that most communication is happening in DMs instead of public channels.
Which two actions should you take to promote the usage of channels?
(Select the TWO best answers.)

A. Publish a Slack Etiquette guide that includes a rule of defaulting to using channels.
B. Send a company-wide email asking members to use Slack channels for collaboration.
C. Create default channels, so that employees have more options in the channels they can use for collaboration.
D. Turn off the ability for users to create channels, so they can collaborate only in the existing channels.
E. Ask your Slack Champions to model the behavior, and encourage others to post in channels.

Solutions: