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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?

A) The CCR agent is in After Call Work (ACW).
B) All of the CCR licenses are being used.
C) CCR Agent is checked on the user's telephony tab.
D) The CCR Agent is not an CCR administrator.
E) The CCR Agent is not logged into the phone.

2. An existing IP Office customer currently has an IP500 with 14 analog trunks, thirty 2420 digital stations and 16 fax machines connected to their IP Office. They have purchased a 24/30 channel ISDN line from their provider to upgrade the trunk capacity of the system. Which two must be added to the IP Office to make this work? (Choose two.)

A) PRI24/PRI30 Expansion Card
B) PRI-UNI Expansion Card
C) IP500 VCM Channels License
D) IP500 T1/E1 Channels License
E) VCM32

3. A customer would like to use the Microsoft SAM Text to Speech (TTS) engine in VoiceMail Pro to allow callers to listen to order information using a "Speak Text" action in VoiceMail Pro Call Flow. Which license is required?

A) IP Office Preferred Edition
B) VM Pro ScanSoft TTS
C) IP Office Essential Edition
D) Voicemail Pro VB Script License
E) IP Office Ultimate Edition

4. A client has five locations on a Small Community Network (SCN) with a centralized voicemail at the central site. The VoiceMail server is running out of resources to support all the remote auto attendants. The client wants all sites to have their own auto attendants while the central site supports user and hunt group mailboxes. How should the two site settings be configured? (Choose two.)

A) Set the central site as a centralized server.
B) Set the remote sites as distributed servers.
C) Set the remote sites as backup servers.
D) Set the central site as a distributed server.

5. What is used within CCR for sending wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset?

A) The Supervisor Scheduler is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset.
B) The SQL manager is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset using database information.
C) Delta Server is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset.
D) The CCR wallboard client is used to send wallboard messages (Scheduled and Instant), Setup Housekeeping schedule - Database backup, Re-Index database, and Real time statistics reset.

Solutions: