BCS BAP18 Real 2023 Braindumps Mock Exam Dumps
BAP18 Exam Questions | Real BAP18 Practice Dumps
What is the salary of the BCS BAP18 Certification Exam
The salary of the BCS BAP18 Certification Exam is 59,900 per year.
The BAP18 exam consists of a three-hour written paper, which contains four questions. These questions are based on real-life case studies that require candidates to demonstrate their understanding of business analysis principles, techniques, and practices. BAP18 exam covers topics such as stakeholder analysis, requirements engineering, business process modeling, and change management. Candidates who pass the exam earn the BCS Practitioner Certificate in Business Analysis Practice, which is a valuable credential for career development and advancement in the field of business analysis.
The BAP18 exam covers a wide range of topics related to business analysis, including the role of the business analyst, business strategy, stakeholder analysis, requirements engineering, modelling techniques, and business process improvement. BAP18 exam is designed to test the candidate's knowledge and skills in these areas, as well as their ability to apply them in real-world scenarios. BAP18 exam is conducted online and consists of 40 multiple-choice questions. Candidates are given 60 minutes to complete the exam, and a score of 65% is required to pass.
NEW QUESTION # 23
An airline has agreed that the following Key performance indicator (KPI) will help measure one of the airline's Critical Success Factors (CSFs) -customer service. The KPI is the percentage of customers rating our service as excellent in an independently administrator customer survey.
In the current year, the performance objective associated with KPI is 70%. The airline, therefore, aims for at least 70% of customers rating its service as excellent.
Which of the following activities in a Business Activity Model would establish whether the KPI and its associated performance objective is being achieved?
- A. Agree performance objective.
- B. Monitor customer satisfaction.
- C. Define customer satisfaction.
- D. Deliver customer service.
Answer: B
Explanation:
Explanation
The activity that will establish whether the KPI and its associated performance objective is being achieved is
"Monitor customer satisfaction". This activity involves monitoring the customer satisfaction survey results in order to track the performance of the KPI and ensure that the performance objective is being met.
NEW QUESTION # 24
A business case features a management summary, from which the below extract is taken:
'The new approach will incur significant investment in terms of software licenses and annual maintenance fees, which will not be negotiable until year four of the proposal. We will research competing suppliers in the marketplace at end of year three, the supplier will, therefore, be likely to otter a reduced price for year five and beyond. However, we are convinced that the selected option is the right one. It will give us a competitive edge as a result of improved management information, in addition to the boost it will give to our image with our established customers." Which categories of costs and benefits are described in this extract*?
- A. Tangible benefits, intangible costs
- B. Intangible benefits, intangible costs
- C. Tangible costs, intangible benefits.
- D. Intangible costs, tangible benefits
Answer: D
Explanation:
Explanation
The extract describes both tangible costs and intangible benefits. The costs mentioned in the extract are the software licenses and annual maintenance fees, which are tangible costs. The benefits mentioned in the extract are the improved management information and the boost to the company's image with its customers, which are intangible benefits. Therefore, the correct answer is D: Intangible costs, tangible benefits.
NEW QUESTION # 25
The following planning activity has been identified in a consensus BAM for a company that makes clothes:
'P4 - Define marketing strategy'
Which of the following is an enabling activity linked to this planning activity?
- A. Advertise clothes
- B. Sell clothes
- C. Define sales targets
- D. Monitor sales.
Answer: C
Explanation:
Explanation
An enabling activity is an activity that needs to be completed before the planning activity can be executed. In this case, the planning activity is to define a marketing strategy and the enabling activity would be to define the sales targets which will help inform the marketing strategy. Therefore, the correct answer is B, Define sales targets.
NEW QUESTION # 26
A group of stakeholders at FlyMe travel operators are in a meeting to discus the Business Activity Model (BAM) for a new subsidiary business. They are planning to launch a new offering, which will offer flight bundle' packages for organization that regularly need to send their staff overseas. The following activities have been identified so far:
a) Monitor flight bundle' sates
b) Sell "night bundles*
c) Determine demand amongst existing customers
d) Identify potential airline earners
e) Determine 'flight bundle' locations,
f) Define bundle pricing.
Although the Operations Director for FlyMe is supportive of the new business proposition, she is not entirely convinced there is a gap in the market, nor is she confident that the idea will be profitable.
With these concerns in mind, which planning activities will she be keen to ensure are discussed before the meeting ends?
- A. a, b. d and e.
- B. b, d and e
- C. c and f
- D. a. c and f
Answer: B
NEW QUESTION # 27
The management of a chain of hotels has decided that one of its Critical Success Factors (CSF) is to provide excellent customer service'. The following measures have been suggested:
a) The number of customers who make use of their m-room mini bar
b) The percentage of customers who use the leisure facilities
c) The number of customers who complain.
d) The percentage of customers who join the hotel loyalty scheme
e) The percentage of customers who return
Which of these are appropriate Key Performance indicators (KPIs) for the GSF 'provide excellent customer service?
- A. c. d and e
- B. a. c and e.
- C. a, b and e.
- D. b. c and d.
Answer: B
NEW QUESTION # 28
It services has commissioned a new desktop PC replacement project that has been funded and running for three months, with a fully-engaged sponsor and programme manager appointed.
The head of IT service has not involve beyond the initial project start-up interviews and has not been invited to any of the project meetings.
position on the power/interest grid does the head of IT services currently occupy?
- A. Some power and influence and some interest
- B. High power or influence and high interest
- C. High power or influence but low interest
- D. Low power and influence but high interest.
Answer: B
Explanation:
Explanation
The head of IT services currently occupies a position of high power or influence but low interest on the power/interest grid. They have been involved in the initial project start-up interviews but have not been invited to any of the project meetings, indicating that they may not have a large amount of interest or involvement inthe project. However, because they are the head of IT services, they will still have a large amount of power and influence over the project.
NEW QUESTION # 29
A Business Analyst and a project Manager are producing a business case for an initiative, which aims to improve the cyber defense of a large financial services provider.
They met recently to review progress, and made the following notes for the next draft:
The benefits of cyber will be describes in quantitative terms, so we will need to describe these Qualitatively.
We need to make it clear that we have fully explored the solution market, and we have considered a range of approaches to meeting the objectives of this project.
The threat posed to the organization from cyber attack, and therefore the justification for the project, needs to be clearly articulated.
Which of the following sets of elements of a business case will cover ALL of these points?
- A. Description of the current situation. analysis of costs and benefits, options considered
- B. Description of the current situation, impact assessment, risk assessment
- C. Impact assessment, analysis of costs and benefits, recommendations
- D. Recommendations, risk assessment, options considered
Answer: D
NEW QUESTION # 30
EuroCoach is a holiday coach company that Is reviewing its internal business processes. The following requirement for improvement has been logged as a business rule:
'EuroCoach Is now legally responsible for ensuring that passengers taking cross-border journeys have valid passports and visas (If applicable) tor the countries to which, and through which, they will travel' Which type of business rule is this?
- A. External constraint.
- B. Internal policy.
- C. Internal processed
- D. External requirement.
Answer: A
Explanation:
Explanation
This business rule is an external constraint, meaning it is an externally imposed requirement that the company must adhere to in order to remain compliant with the law. This type of business rule is outside of the company's control and must be taken into account when designing processes and systems.
NEW QUESTION # 31
End users in one business area are unwilling to adopt a new finance management system (recently introduced by the innovation team), as they perceive that it is unnecessarily complicated and not useful. One of the end users in this business area has been very vocal and has been relying support from others since posting about it on the company's intranet homepage.
The introduction finance system was initially supported by senior managers, but now users in other business area are also beginning to question whether they adopt the tool and are raising the issue with their managers.
The sponsor fully supports the decision to go ahead with the now tool and has made il very cleat to senior managers that ho expects them to support this Initiative.
Which stakeholder management strategy SHOULD be taken with the senior managers?
- A. Keep informed
- B. Keep onside.
- C. Watch
- D. Constant active management
Answer: B
NEW QUESTION # 32
A local council has decided to completely redesign the way it provides library lending services: it plans to stop lending books and move towards an entirety online e-book lending model Four activities to be included in the Business Activity Model (BAM) are given below:
a) Lend books
b) Establish licensing arrangements with publishers.
c) Define lending policies
d) Monitor lending usage
What will be the dependencies between these activities on the BAM?
- A. c - d - a - b
- B. d - c - a - b
- C. c -- a - b - d
- D. c - b - a - d
Answer: A
Explanation:
Explanation
The dependencies between the activities on the Business Activity Model (BAM) depend on the order in which they need to be completed. In this example, activity c (Define lending policies) needs to be completed before activity d (Monitor lending usage) because the policies need to be in place before the usage can be monitored.
Similarly, activity a (Lend books) needs to be completed after activity b (Establish licensing arrangements with publishers) because the books need to be licensed before they can be lent. Therefore, the order of the activities should be c - d - a - b.
NEW QUESTION # 33
Bluesky Travel is an independent travel agency specialising in luxury bespoke holidays, which is introducing a new booking process. So far, the following key changes have been made:
1) The new Commercial Off The Shelf (COTS) software package for making bookings has been installed and is working
2) Data is being migrated from the old computer system to the COTS software package
3) The IT department has documented the configuration of the COTS system
4) The legal department has confirmed that the new COTS system is compliant with company policies.
In taking a holistic approach, which of the following areas of the POPII Model have NOT yet been addressed by the changes identified?
- A. Process and people
- B. Organisation and process.
- C. Organisation and information.
- D. People and technology
Answer: C
Explanation:
Explanation
The POPII Model consists of four areas: Organisation and Process, Process and People, People and Technology, and Organisation and Information. Based on the changes identified, it appears that the Organisation and Information area have NOT yet been addressed. This area deals with the organisation's data assets, such as policies, procedures, and information resources, and how this information is used and shared.
NEW QUESTION # 34
Imran is the chief executive of FairCrops, a producer of ethically and sustainably sourced coffee and cocoa products. He is a true advocate of the FairCrops brand and has seen the positive impact of its approach in the South American regions in which It operates. He believed that there is a market for customers who want to ensure the products they consume have been purchased for a fair price and where the producer has not been unfairly treated.
FairCrops provide their products via an exclusive contract with Donald, the owner of Rest House; a small chain of coffee shops.
Ronaldo is a supplier to FairCrops. The prices he receives means he can provide for Ins family and enhance his crop yield through the advice and training provided by Alan, the FairCrops local representative and support officer From Imran's perspective, which of the following is a CORRECT partial CATWOE analysis of this situation?
- A. Customer - Alan, Actor = Donald. Actor = Ronaldo
- B. Customer = Alan. Actor = Ronaldo. Owner = Imran.
- C. Owner = Ronaldo. Actor = Donald. Customer = Imran
- D. Customer = Donald, Actor = Alan. Owner = Imran
Answer: D
Explanation:
Explanation
The correct partial CATWOE analysis of this situation from Imran's perspective is: Customer = Donald, Actor
= Alan, Owner = Imran. Donald is the customer because he is the owner of Rest House, the small chain of coffee shops that FairCrops provides their products to via an exclusive contract. Alan is the actor because he is the FairCrops local representative and support officer who provides advice and training to Ronaldo, the supplier. Imran is the owner because he is the chief executive of FairCrops.
NEW QUESTION # 35
Ajay works I the payroll department of his organization. Payslips for every employee are printed automatically at the each month. He is about to distribute the monthly for each employee when he receives a notification from senior management explaining that the wish to give everyone a 10% bonus, for exceptional performance in the least quarter. Ajay is pleased with the bonus, but annoyed that the needs to re-print the monthly payslips.
Which types of business events can be identified from this scenario?
- A. Internal and Time based.
- B. External and Time based.
- C. Time based only
- D. External and Internal
Answer: A
NEW QUESTION # 36
The management of a chain of hotels has decided that one of its Critical Success Factors (CSF) is to provide excellent customer service'. The following measures have been suggested:
a) The number of customers who make use of their m-room mini bar
b) The percentage of customers who use the leisure facilities
c) The number of customers who complain.
d) The percentage of customers who join the hotel loyalty scheme
e) The percentage of customers who return
Which of these are appropriate Key Performance indicators (KPIs) for the GSF 'provide excellent customer service?
- A. c. d and e
- B. a. c and e.
- C. a, b and e.
- D. b. c and d.
Answer: C
NEW QUESTION # 37
Nastya is the CEO of a large technology firm, which develops new and innvolvative nanotechnology. Below is an email she has sent to her management team:
Dear Team,
Recent media coverage has revealed that our competitors have lower costs. It is important that we get back to our suppliers to see il they can secure a better component pnce for the next version of our NanoVac range Let's also consider the energy costs of our labs, I'm mindful that costs are rising due to investment in renewable power-1 want us to negotiate with our energy supplier to get a better deal.
I've also been reading reports on social responsibility and sustainability and I'd like a lull review of the biodegradability of the packaging of all our products- we don't want media attention for being a technology company that wastes natural resources.
Our employment regulations also need revisiting as there have been changes to pension rules and paternity/maternity rights for workers and I want us to be aware of these Finally, regarding the staff conference I want to launch a new staff development programme, which aims to identify and develop the rising stars in our business People development should be a key priority in our next annual plan.
Thanks. Nastya."
Which elements of PESTLE are identified in this email?
- A. Environmental, Political. Socio-Cultural.
- B. Socio-Cultural. Technological. Economic
- C. Political, Legal. Economic
- D. Economic, Environmental, Legal
Answer: B
Explanation:
Explanation
The elements of PESTLE identified in this email are C. Socio-Cultural, Technological, and Economic. The email mentions the consideration of energy costs, social responsibility and sustainability, employment regulations, and staff development, which are all elements that fall into the PESTLE categories of Socio-Cultural, Technological, and Economic, respectively.
NEW QUESTION # 38
A business analyst has been assigned to help develop a plan for expanding a business that produces software for mobile phones and has interview he managing director to understand his perspective regarding the expansion. The managing director's worldview is as follows:
''The purpose of our business is to develop and sell software for mobile phones. The expansion will enable us to increase the amount of software we procedure, so we can keep pace with the growing demand of the market for software that is easy to use.'' Which of the following is a 'transformation' for this worldview?
- A. Keep pace with the growing demands of the market.
- B. Develop and sell software for mobile phones.
- C. Increase the amount of software we produce.
- D. Ensure that software is easy to use
Answer: C
Explanation:
Explanation
The Transformation element of CATWOE is the 'thing' that changes something, such as a process, activity, or system. In this case, the Transformation element is the action of increasing the amount of software that is produced in order to keep up with the growing demands of the market. This is the 'thing' that will be changed in order to achieve the Managing Director's worldview.
NEW QUESTION # 39
BuildCo is small building company with the stall. The owner to reduce time spent on administration by simplifying the company's paperwork. This paperwork includes provides quotes and invoices, as well as managing orders and receipts for building materials.
Most of the paperwork is completed manually and copies are stored in filing cabinets. However, quotes and invoices are produced on a word processor and the stored on a computer, with printed copies also stored in the filing cabinets. The owner is not sure that all the current paperwork is necessary.
Which investigation technique would be MOST effective in establishing the need for item of paperwork?
- A. Interviews
- B. Workshop
- C. Document Analysis
- D. Questionnaire
Answer: C
Explanation:
Explanation
Since the owner of BuildCo is looking to simplify the company's paperwork, document analysis would be the most appropriate technique to identify which items of paperwork are necessary and which are not. By examining the current paperwork, the owner can identify redundancies, inefficiencies, and areas where improvements can be made. This analysis can then be used to determine which paperwork should be eliminated, streamlined, or replaced with more efficient processes.
NEW QUESTION # 40
Bessant Co.manufactures and sells clothing. The company is every profitable and the IT director would like to invest some of these profits into improving the technical infrastructure of the company, which would help the organic growth of the company. However, the finance director would like to use the profits to acquire one of its competitors.
Shelly is the business analyst on this project and she recognises that the IT and finance director do not agree on the future direction of the business. Once prefers organic growth and the other, growth by acquisition.
What technique COULD Shelly use to improve her understating ot these two different perspectives?
- A. SWOT analysis
- B. POPIT model.
- C. CATWOE.
- D. The power/ interest grid
Answer: C
Explanation:
Explanation
Shelly could use the CATWOE (Customers, Actors, Transformation, Weltanschauung, Owner, Environmental Constraints) model to improve her understanding of the two different perspectives. This model helps to identify and explore the perspective of each stakeholder involved in the project. It does this by looking at the customers, actors, transformation, worldview, owner, and environmental constraints of the project. By using this model, Shelly can gain a better understanding of the two perspectives and how they differ, which can help her to come up with a solution that better meets the needs of both stakeholders.
NEW QUESTION # 41
The following statements have been made about the consensus Business Activity Model a) Describes how a business process should operate.
b) Describes what a business system should be able to do.
c) A conceptual model.
d) Usually produced before requirements are defined.
e) Includes all stakeholders' perspectives
Which of the statements are TRUE?
- A. b, c and d
- B. b, c and e.
- C. a, b and c.
- D. a., d and e.
Answer: A
Explanation:
Explanation
The consensus Business Activity Model (BAM) is a conceptual model that describes what a business system should be able to do, and it is usually produced before requirements are defined. It does not describe how a business process should operate, nor does it include all stakeholders' perspectives.
NEW QUESTION # 42
The following planning activity has been identified in a consensus BAM for a company that makes clothes:
'P4 - Define marketing strategy'
Which of the following is an enabling activity linked to this planning activity?
- A. Sell clothes
- B. Define sales targets
- C. Monitor sales.
- D. Advertise clothes
Answer: D
NEW QUESTION # 43
Alana has identified the several issues in a process redesign project she is working on, including the following:
1) The suggested changes will require a re-definition of the organisation's Key Performance Indicators (KPI)
2) The suggested changes to the business structure will affect our relationships with suppliers.
3) The proposed sharing of data with our suppliers will raise legal accessibility issues Which elements of POPIT consider these issues?
- A. People and Organisation.
- B. Information A Technology. Organisation
- C. Processes and Information & Technology.
- D. People and Processes.
Answer: D
Explanation:
Explanation
The POPIT framework (People, Organisation, Processes, Information and Technology) is a model used to analyse and evaluate a business process. It takes into account the various elements that make up a business process and how they interact with each other. In this case, Alana has identified several issues in the process redesign project, which all fall under the People and Processes elements of the POPIT framework.
The People element looks at the roles and responsibilities of the people involved in the process, and how the proposed changes will affect their roles and tasks. The Processes element looks at the proposed changes to the business structure and how it will affect the relationships with suppliers and how data will be shared. The Organisation element looks at how the proposed changes will affect the organisation's key performance indicators, and how the legal accessibility issues will be addressed.
NEW QUESTION # 44
AlpineTrails is a company that specialises In off en rig tailored waking holidays. The company was set up by John and Michael, who each own f50% of the business Alpine Trails books hotels, transport and equipment to create bespoke holidays tot AlpineTrails customers.
An agreement was recently reached with WalkNalion, a national walking organisation, tor AlpineTraile to provide a number or special holidays for Its members. These will be branded as WalkNation Holidays AlpineTrails will be responsible for organising the holidays, but WalkNalion will undertake the marketing and booking of these special holidays tor us members.
As well as customers, which stakeholder groups are- represented in this scenario?
- A. Owner. Partner. Supplier
- B. Partner, Manager. Employee
- C. Regulator. Owner, Partner.
- D. Manager, Employee. Supplier.
Answer: C
Explanation:
Explanation
In this scenario, there are three stakeholder groups represented: Regulator, Owner, and Partner. The Regulator is represented by WalkNation, the Owner is represented by John and Michael who each own 50% of the business, and the Partner is represented by WalkNation which is providing the branding and booking of the special holidays for its members
NEW QUESTION # 45
George and Laura are responsible for the marking strategy in a company vinyl records and cassette tapes online.
George feels that the company should focus its marking solely on people aged over 50, who are nostalgic for these older recording medi a. He also feels that the company should outsource all marketing activity.
Laura believes that the business should continue with its target of people aged 30-60. As this age group are particularly enthusiastic about vinyl records. She believes that marketing is one of their internal strengths and should remain in house Which specific areas of CATWOE are they considering?
- A. Actor and Transformation
- B. Transformation and Environment
- C. Customer and Actor
- D. Customer and Owner.
Answer: A
NEW QUESTION # 46
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