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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which statement is true about Key Performance Indicators (KPIs)?

A) KPIs always have to be adjusted to match the customer's actual status.
B) KPIs must be specific, measurable, achievable, realistic, and timely (SMART).
C) KPIs are defined according to the IT customer requirements.
D) KPIs should always be measured by percentage.

2. What has to be considered in the service design stage according to ITIL?

A) the design of measurement systems, methods, and metrics
B) the design of the service catalog
C) the design of Service Level Agreements
D) the design of functions and applications

3. Which function supports a customer who would like to have a predefined work plan for repetitive maintenance work?

A) Job Plans
B) Tasks List
C) Job List
D) Tasks Plan

4. A customer is planning to migrate from a competitive solution to IBM SmartCloud Control Desk. The existing solution uses four servers with eight cores x86-64 and 16 GB RAM each. Two of them are running Windows Server 2008 32-bit and two are running Red Hat Enterprise Linux 64bit. The customer would like to reuse the servers for IBM SmartCloud Control Desk.
Which statement is true?

A) The customer can reuse the hardware; but Red Hat Enterprise Linux 64-bit is not supported by IBM SmartCloud Control Desk
B) The customer can reuse the hardware; but for IBM SmartCloud Control Desk all servers must have the same OS type.
C) The customer can reuse the servers; but Windows Server 2008 32-bit is not suitable for database nodes if large buffer pools are required.
D) The customer cannot reuse the servers; the hardware specification does not match the minimal requirements of IBM SmartCloud Control Desk.

5. Why is it necessary to document key stakeholders for a new IT asset and service management solution?

A) To identify Key Performance Indicators
B) To evaluate license needs
C) To identify the decision makers
D) To draw an organization chart

Solutions: