ServiceNow Certified Implementation Specialist-Human Resources : CIS-HR

Exam Code: CIS-HR

Exam Name: Certified Implementation Specialist-Human Resources

Updated: Jun 03, 2026

Q & A: 130 Questions and Answers

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About ServiceNow Certified Implementation Specialist-Human Resources : CIS-HR Exam

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CIS-HR Certification Learning & Certification Path

The full CIS-HR certification requires the completion of 5 exams. Once you have passed all 5 exams, you will be CIS-HRC certified. The following table outlines your certification process For National applicants who do not already hold a CISA or CISM certification, the Practitioner level is available as an additional credential (CIS HRS) through the ServiceNow Partner Program.

There are also several other vendor-specific certifications that may be used in conjunction with the CIS-HR for training and consulting. The ServiceNow Partner Program is a program that allows ISVs and consultants to apply for credentials at partner ISVs or training providers. Partnerships between ISVs and training providers ensure that candidates receive intensive, hands-on, real-world training covering all aspects of ServiceNow implementation.

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CIS-HR Certification Reference

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ServiceNow CIS-HR Exam Syllabus Topics:

TopicDetails
Topic 1
  • Understand how the Delegated Developer role works
  • Identify Recommended Implementation Workshops
Topic 2
  • Understand how to Configure Security Options to Protect HR Data
  • Describe and use the ServiceNow HR System Architecture
Topic 3
  • Describe and Use Platform, Role, and Contextual Security
  • Users, Groups, Skills and Roles
Topic 4
  • Describe how Platform, Role, and Contextual Security are Used in ServiceNow
  • HR Services, HR Catalog Items, and Record Producers
Topic 5
  • Configure and Implement ServiceNow Core HR Applications and HR Service Portal
  • ServiceNow Implementation Methodology
Topic 6
  • Understand SAIF and SIM Methodologies
  • HR Service Portal Branding

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-hr-blueprint.pdf

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