Pegasystems Certified Pega Customer Service Developer 23 : PEGACPCSD23V1

PEGACPCSD23V1 testking pdf

Exam Code: PEGACPCSD23V1

Exam Name: Certified Pega Customer Service Developer 23

Updated: Aug 23, 2026

Q & A: 0 Questions and Answers

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Pegasystems PEGACPCSD23V1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Data Integration15%- Common Data Model
  • 1. Data Model Components
  • 2. Relationship Configuration
  • 3. External Storage Configuration
  • 4. Storage Options
  • 5. Purpose of the Common Data Model
  • 6. Entities and Case Types
Topic 2: Application Development15%- Application Design
  • 1. Modular Enterprise Reuse
  • 2. Coexistence Configuration
  • 3. Center-Out Architecture
Topic 3: Channels15%- Omnichannel Customer Service
  • 1. Pega Call Configuration
  • 2. Messaging AI Configuration
  • 3. Pega Digital Messaging
  • 4. Email Bot Configuration
  • 5. Web Messaging Configuration
Topic 4: Case Management10%- Service Request Management
  • 1. Case Creation Best Practices
  • 2. Case Behavior Configuration
  • 3. Create Service Requests
Topic 5: Reporting5%- Reporting and Analytics
  • 1. Insights
  • 2. Dashboards
Topic 6: User Experience20%- Customer Service User Interface
  • 1. Composite Tab Configuration
  • 2. Constellation UX Best Practices
  • 3. Composite Best Practices
Topic 7: Interaction Management20%- Customer Interaction Handling
  • 1. Interaction Management Concepts
  • 2. Customer Engagement Processes
  • 3. Dialog Configuration

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