Pegasystems Certified Pega Decisioning Consultant 24 : PEGACPDC24V1

PEGACPDC24V1 testking pdf

Exam Code: PEGACPDC24V1

Exam Name: Certified Pega Decisioning Consultant 24

Updated: Sep 11, 2026

Q & A: 0 Questions and Answers

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Pegasystems PEGACPDC24V1 Exam Syllabus Topics:

SectionWeightObjectives
Channels10%- Real-time engagement
  • 1. Create real-time container
    • 2. Real-time containers
      - Outbound & integrations
      • 1. Send offer emails
        • 2. Third-party action distribution
          Actions and Treatments12%- Action management
          • 1. Define actions for outbound channels
            • 2. Define and manage customer actions
              - Offer presentation
              • 1. Present single offer on web
                Next-Best-Action Concepts12%- Starting population & optimization
                • 1. Optimize next-best-action strategy
                  • 2. Define starting population
                    - Customer engagement principles
                    • 1. One-to-one customer engagement
                      • 2. Always-on outbound concepts
                        • 3. Optimize customer value in contact center
                          • 4. Customer engagement blueprint
                            Decision Strategies25%- Strategy design
                            • 1. Understand strategy flows
                              • 2. Create decision strategies
                                - Business rules
                                • 1. Credit score-based strategies
                                  • 2. Eligibility rules using risk segments
                                    Contact Policy and Volume Constraints13%- Exposure control
                                    • 1. Avoid overexposure of actions
                                      • 2. Outbound contact limits
                                        Engagement Policies12%- Customer journeys
                                        • 1. Manage customer journey rules
                                          - Policy definition
                                          • 1. Create engagement strategy
                                            • 2. Define engagement policies
                                              AI and Arbitration8%- Decisioning logic
                                              • 1. Action prioritization with AI
                                                • 2. Business levers for prioritization
                                                  • 3. Action arbitration
                                                    Business Agility in 1:1 Engagement10%- Operational updates
                                                    • 1. Updating existing actions
                                                      • 2. Launching new offers
                                                        - Change management
                                                        • 1. Change request lifecycle
                                                          • 2. Agility in engagement projects

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