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What is the duration of the 500-052 Exam
- Format: Multiple choices, multiple answers
- Number of Questions: 45-55
- Length of Examination: 60 minutes
- Passing Score: 70%
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Exam Topics
Before taking the exam, the very first thing each candidate should do is review the exam outline. Below find the general overlay of the 500-052 test topics and marks allocated for each section.
- Developing a Unified Contact Center Express System Deployment
32% of the test is based on this section and it includes:
- Performing customer capacity planning.
- Evaluating features required by the customer.
- Determining various configurations and recommend different options.
- Distinguish possible configuration and ordering tools.
- Operating a Unified Contact Center Express System.
Being skilled in the section will earn you 28% of the exam score. It covers the following areas:
- Fundamental Unified Contact Center Express user tasks.
- Tools and processes accessible for troubleshooting Unified Contact Center Express.
- Tools and processes accessible for monitoring system operations in Unified Contact Center Express
- Tools and processes accessible for patching, upgrading systems, and license additions for Unified Contact Center Express.
- Implementation of a Unified Contact Center Express System. Describing the following processes
This topic accounts for 40% of the questions and being competent in the following areas is expected:
- Installation of Unified Contact Center Express software and hardware.
- Configuration of Unified Contact Center Express software and provision of users to meet customer requirements.
- Utilizing the Unified Contact Center Express Application Editor.
- Examining the Cisco Business Edition 6000 competitive landscape.
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Recertification
Since the validity period is 3 years, you have to complete recertification requirements for your Deploying Cisco Unified Contact Centre Express certificate to extend it for an additional three years from the date you recertify. The certification tracking system will help you keep track of the time period to rectify as it must be done before the certification expiration date. However, in the event you are unable to certify before expiration, you will have to repeat the entire certification exam process in order to regain its status. Additionally, you can also recertify by advancing to the next level of your desired certification or continuing education credits obtaining or even a combination of both.
Cisco 500-052 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implement a Unified Contact Center Express System | 40% | - Integrate with Cisco Business Edition 6000 - Install Unified Contact Center Express software and hardware - Configure system and provision users - Use Application Editor for call flows |
| Topic 2: Design a Unified Contact Center Express System Deployment | 30% | - Identify available configuration and ordering tools - Evaluate and recommend different configuration options - Determine customer required features - Perform customer capacity planning |
| Topic 3: Operate and Maintain a Unified Contact Center Express System | 30% | - Troubleshoot common issues - Monitor system operations and performance - Perform basic user and agent administration - Apply patches, upgrades, and license management |
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