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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. When working on an improvement iteration, which concept helps to ensure that the iteration activities remain appropriate in changing circumstances?

A) Direct observation
B) Minimum viable product
C) Feedback loop
D) Analysis paralysis

2. Which of the following statements is included in the 'improve' value chain activity's purpose?

A) Ensure services continually meet expectations for quality, costs, and time to market
B) Ensure the continual improvement of practices across all value chain activities
C) Ensure a shared understanding of the improvement direction for services across the organization
D) Ensure continual engagement and good relationships with all stakeholders

3. Which is an input to the service value system?

A) Recommendations to help an organization in all aspects of its work
B) A model to help meet stakeholders' expectations
C) A need from consumers for new or changed services.
D) The system of directing and controlling an organization

4. A service offering may include goods, access to resources, and service actions. Which is an example of a service action?

A) A mobile phone enables a user to work remotely
B) A license allows a user to install a software product
C) A password allows a user connect to a WiFi network
D) A service desk agent provides support to a user

5. When considering the type of relationship required with other organizations involved in the design and delivery of services, which dimension of service management are you utilizing?

A) Organizations and people
B) Value streams and processes
C) Partners and suppliers
D) Information and technology

Solutions: