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EXIN ITIL Foundation Sample Questions:

1. Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?

A) Service transition
B) Continual service improvement
C) Service strategy
D) Service operation

2. What is the result of carrying out an activity, following a process or delivering an IT service known as?

A) Outcome
B) Change
C) Problem
D) Incident

3. Which of the following options is a hierarchy that is used in knowledge management?

A) Information - Data - Knowledge - Wisdom
B) Knowledge - Wisdom - Information - Data
C) Wisdom - Information - Data - Knowledge
D) Data - Information - Knowledge - Wisdom

4. Which process has the purpose to ensure that, by managing the risks which could seriously affect IT services, the IT service provider can always provide minimum agreed business-related service levels?

A) IT service continuity management
B) Service catalogue management
C) Financial management for IT services
D) Change management

5. Which one of the following is concerned with policy and direction?

A) Service level management
B) Capacity management
C) Governance
D) Service design

Solutions: