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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Key ITIL Functions and Roles | - Application management - Technical management - Service desk |
| ITIL Service Lifecycle | - Continual Service Improvement
|
| Service Management as a Practice | - Stakeholders and value co-creation - Concepts of service and value creation |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
In welcher Phase des Servicelebenszyklus beschäftigt sich MOST mit der Definition von Richtlinien und Zielen?
- A. Servicebetrieb
- B. Servicestrategie
- C. Serviceübergang
- D. Service Design
Correct Answer: B 🗳️
Das Hinzufügen, Ändern oder Entfernen eines autorisierten, geplanten oder unterstützten Service oder einer Servicekomponente und der zugehörigen Dokumentation ist eine Definition dessen, was?
- A. Ein Service Change
- B. Ein Änderungsmodell
- C. Ein Change Advisory Board
- D. Eine vorab genehmigte Änderung
Correct Answer: A 🗳️
Welches der folgenden BEST beschreibt das Ziel von Access Management?
- A. Um zu verhindern, dass Probleme und daraus resultierende Vorfälle auftreten
- B. Stellt die Rechte für Benutzer zur Verfügung, um Dienste nutzen zu können
- C. Bereitstellung eines Kanals, über den Benutzer Standarddienste anfordern und empfangen können
- D. Um Sicherheitsereignisse zu erkennen und zu verstehen
Correct Answer: B 🗳️
Wann kann ein bekannter Fehlerbericht erstellt werden?
1. Zu jeder Zeit wäre es sinnvoll, dies zu tun
2. Nachdem die permanente Lösung implementiert wurde
- A. Beides
- B. Keines der oben genannten
- C. 1 nur
- D. nur 2
Correct Answer: D 🗳️
Welches ist der erste Schritt im 7-Stufen-Verbesserungsprozess?
- A. Definieren Sie, was Sie messen sollen
- B. Wo sind wir jetzt?
- C. Identifizieren Sie Lücken in der Leistung der Service Level Agreements (SLAs)
- D. Bereiten Sie sich auf die Aktion vor
Correct Answer: A 🗳️
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