Microsoft Dynamics 365 Marketing Functional Consultant : MB-220

Exam Code: MB-220

Exam Name: Microsoft Dynamics 365 Marketing Functional Consultant

Updated: Aug 11, 2026

Q & A: 250 Questions and Answers

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About Microsoft Dynamics 365 Marketing Functional Consultant : MB-220 Exam

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Reference: https://www.microsoft.com/en-us/learning/exam-mb-220.aspx

Skills measured

  • Manage events and webinars (10-15%)
  • Create and manage marketing forms and pages (10-15%)
  • Manage segments and lists (10-15%)
  • Manage leads, contacts, and accounts (5-10%)
  • Create and manage marketing emails (5-10%)
  • Configure Dynamics 365 Customer Voice (10-15%)
  • Manage customer journeys (10-15%)
  • Configure marketing applications (20-25%)

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Microsoft MB-220 Exam Syllabus Topics:

SectionWeightObjectives
Manage Marketing Customers and Contacts10-15%- Manage contact lifecycle and preferences
- Import and deduplicate contacts
- Create and manage contacts
- Create and manage companies
Configure Microsoft Dynamics 365 Marketing15-20%- Configure marketing settings and org units
- Set up marketing configurations
- Configure marketing resources and assets
- Manage marketing users and teams
Set up Marketing Forms and Pages15-20%- Create and publish marketing forms
- Create and publish marketing pages
- Configure form and page elements
- Implement progressive profiling
Create and Manage Marketing Emails15-20%- Design and create marketing emails
- Configure email settings and delivery
- Implement email Personalization and dynamic content
- Preview, test, and validate emails
Analyze Insights and Manage Events10-15%- Review marketing insights and analytics
- Create and manage marketing events
- Manage event webinars and waitlists
- Set up event registration and sessions
Manage Segments and Target Audiences10-15%- Use segment insights
- Create and manage dynamic segments
- Build segment queries and filters
- Create and manage static segments
Create and Manage Customer Journeys15-20%- Analyze journey performance
- Configure journey tiles and triggers
- Design and create customer journeys
- Set up branching and conditions
Manage Leads and Scoring10-15%- Automate lead qualification and distribution
- Implement lead scoring rules
- Create and configure lead scoring models
- Manage lead lifecycle stages

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