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Apple 9L0-064 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Network and Sharing | - File sharing and permissions - Network configuration and troubleshooting - iCloud and network services |
| Security and Privacy | - Gatekeeper and malware protection - User privacy and account management - Firmware passwords and security settings |
| Hardware and Peripheral Troubleshooting | - External devices and peripherals - Mac hardware diagnostics - Power, startup, and performance issues |
| OS X Installation and Configuration | - OS X Recovery and startup options - Configuring system settings and user accounts - Installing OS X Mountain Lion |
| Application and System Troubleshooting | - Console, logs, and diagnostic tools - Preference files and user environment troubleshooting - Application launch and compatibility issues |
| File System and Storage Management | - Time Machine backup and restore - Disk Utility and disk troubleshooting - FileVault 2 encryption |
Apple OS X v10.8 Troubleshooting Sample Questions:
From the list below, choose two new features of Time Machine introduced in OS X Mountain Lion. Select Two:
- A. OS X Recovery partition on external disks.
- B. Restore from a Time Machine backup.
- C. Backup Now in the Time Machine menu item.
- D. Encrypted backups on external disks.
- E. Encrypted backups on Time Capsule.
- F. The ability to choose multiple backup locations.
- G. Local snapshots on portable Macs.
Correct Answer: E,F 🗳️
A technician suspects that an application unexpectedly quitting at launch has an unusable preference file. What is the expected behavior if the technician moves the preference file out of the Preferences folder?
- A. A new default preference file will be created when the application launches.
- B. The old preference files will be automatically deleted when the application launches.
- C. The application will present a warning that the preference file is missing when it launches.
- D. The application will continue to use the original preference file.
Correct Answer: A 🗳️
A user moves a file into a folder named "my stuff" and sees this message:
"You can put items into "my stuff," but you won't be able to see them. Do you want to continue? Other users with sufficient permissions will be able to use the items."
This means the user's folder permissions to "my stuff" have been set to
- A. Read only
- B. Write only
- C. Execute only
- D. Read & Write
Correct Answer: B 🗳️
You are troubleshooting an application which bounces in the dock for a few seconds, then stops without launching or displaying an error message. What built-in utility is best for displaying application and system messages that are not shown to a user?
- A. Logger
- B. Console
- C. System Information
- D. Terminal
Correct Answer: B 🗳️
A technician suspects that an application's preference file is causing the app to crash at launch.
Which of the following techniques would be best to confirm the issue?
- A. Use a Time Machine backup to restore the entire User folder.
- B. Use "Go to Folder..." or press the Option key to access the user library, move the suspected preference file to the desktop and then try launching the application.
- C. Delete the application, reinstall it, then try launching it again.
- D. Startup from OS X Recovery, open Disk Utility and repair the startup disk.
Correct Answer: B 🗳️
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