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Salesforce Certified Agentforce Specialist Sample Questions:

1. After configuring and saving a Salesforce Agentforce Data Library (regardless of the data source), which components are automatically created and available in Data Cloud?

A) A data connector, an analytics dashboard, and a workflow rule
B) A data stream, a search index, and a retriever
C) A data pipeline, an indexing engine, and a query processor

2. Which design choice MOST reduces the risk of hallucinations?

A) Higher temperature settings
B) Strong grounding in Salesforce data
C) Open-ended instructions
D) Larger prompts

3. What is the correct process to leverage Prompt Builder in a Salesforce org?

A) Select the appropriate prompt template type to use, develop the prompt within the prompt workspace, select resources to dynamically insert CRM-derived grounding data, pick the model to use, and test and validate the generated responses.
B) Select the appropriate prompt template type to use, select one of Salesforce's standard prompts, determine the object to associate the prompt, select a record to validate against, and associate the prompt to an action.
C) Enable the target object for generative prompting, develop the prompt within the prompt workspace, select records to fine-tune and ground the response, enable the Trust Layer, and associate the prompt to an action.

4. Universal Containers (UC) plans to implement prompt templates that utilize the standard foundation models. What should UC consider when building prompt templates in Prompt Builder?

A) Ask it to role-play as a character in the prompt template to provide more context to the LLM.
B) Train LLM with data using different writing styles including word choice, intensifiers, emojis, and punctuation.
C) Include multiple-choice questions within the prompt to test the LLM's understanding of the context.

5. Universal Containers recently added a custom flow for processing returns and created a new Agent Action. Which action should the company take to ensure the Agentforce Service Agent can run this new flow as part of the new Agent Action?

A) Assign the Run Flows permission to the Agentforce Agent user.
B) Assign the Manage Users permission to the Agentforce Agent user.
C) Recreate the flow using the Agentforce agent user.

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