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SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Reporting and Analytics | - Service Reporting
|
| Topic 2: SAP Service Cloud Fundamentals | - Service Cloud Overview
|
| Topic 3: Service Processes | - Ticket and Case Management
|
| Topic 4: Master Data and Configuration | - Core Master Data
|
| Topic 5: Integration and Communication | - Communication Channels
|
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. Where do you set up a custom report to appear in the SAP Cloud for Customer insight app?
A) Analysis work center
B) Adaptation mode
C) Home page
D) Business Analytics work center
2. What activities do you perform in the administrator work center to enable a new social media channel? There are 3 correct answers to this question.
A) Select the channel type
B) Set up access to social media account
C) Set up ticket routing for the social media channel
D) Set up service level determination for the social media channel
E) Create and schedule social media import run
3. When using data migration template for the initial load, which activities are parts of the migration process?
Note: There are 3 correct answers to this question.
A) Find and fix errors in the data file
B) Align data fields with input fields
C) Export data to local file
D) Upload data from the template file
E) Realign territory data
4. Which of the following objects are used as collectors when you release work tickets from SAP Cloud for customer to SAP ERP?
Note: there are 2 correct answers to this questions.
A) Debit memo request
B) Sales order
C) Internal order
D) Contract
5. What can you use to hide a single value of Q Key user tool (KUT)
A) Personalization
B) Code lists restrictions
C) Access rights
D) value field?
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,B,E | Question # 3 Answer: A,C,E | Question # 4 Answer: A,B | Question # 5 Answer: B |
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