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HP HP2-H33 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sales Process and Deal Closure | 20% | - Proposal and quoting guidelines - Registration and ordering rules |
| Topic 2: Positioning and Value Proposition | 25% | - Overcoming objections - Communicating service benefits - Differentiating from competitors |
| Topic 3: Post-Sale and Compliance | 5% | - Service start and warranty alignment - Terms and conditions overview |
| Topic 4: HP PPS ServiceOne Portfolio Overview | 25% | - Protection and Support Services - Care Pack Services - Contractual Services |
| Topic 5: Customer Needs & Opportunity Identification | 25% | - Discovery and qualification process - Matching services to business requirements |
HP Selling HP PPS ServiceOne Services Sample Questions:
When do HP Care Pack Services need to be registered?
- A. within 10 days after the purchase of the hardware
- B. within 90 days after the purchase of the hardware
- C. within 10 days after the purchase of the care pack
- D. within 30 days after the expiration of the warranty
Correct Answer: C 🗳️
Explanation: Only visible for TestkingPDF members. You can sign-up / login (it's free).
When the start date of HP Care Pack Services is bought 85 days after the hardware purchase (during the 90 days period)?
- A. The HP Care Pack Services registration date
- B. The date of the HP Care Pack Services purchase
- C. One day after the HP base warranty expires
- D. The date of the hardware purchase
Correct Answer: D 🗳️
Explanation: Only visible for TestkingPDF members. You can sign-up / login (it's free).
For a customer that has HP Care Pack coverage, when is the service start date of HP Post Warranty Care Pack Services?
- A. The HP Care Pack Services registration date
- B. One day after the HP base warranty expires
- C. One day after expiration of the HP Care Pack Service
- D. The date of the hardware purchase
Correct Answer: C 🗳️
Which HP PPS Services can be offered to a customer when their previous engagement arrives at renewal? (Select two.)
- A. HP Maintenance Kit replacement
- B. HP Contractual Services
- C. HP Refresh Services
- D. HP Post Warranty Care Pack
- E. HP Defective Media Retention
Correct Answer: B,E 🗳️
Which trigger is a good indicator of an opportunity to offer HP Care Pack Services? (Select three.)
- A. A customer has established security policies and procedures.
- B. A customer needs to be able to add or remove devices from the same service engagement.
- C. A customer is concerned about potential security breaches by irresponsible employees.
- D. A customer requires project management to deploy personal systems.
- E. A customer has a high volume of sensitive data to protect.
- F. A customer needs an onsite technician to support the hardware fleet.
Correct Answer: D,E,F 🗳️
Sam -
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