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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which is a sample object query?

A) SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;
B) SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;
C) SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' AND
Contact.Address.City='Bozeman';
D) SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';

2. What are three required sections for Custom Process Models?

A) Code containing custom business logic
B) Footer
C) Code containing integration with external systems
D) Test harness
E) Header
F) Test script

3. Which six actions initiate the business rules engine to run their configured logic?

A) An administrator compiles the rules engine.
B) A customer adds more information to their incident via the end-user pages.
C) An agent edits contacts, incidents, organizations, or tasks.
D) An agent views the rule log.
E) An agent edits an opportunity.
F) A customer creates an incident in the end user portal.
G) The rules engine is updated.
H) An agent creates or edits an answer.
I) A customer updates contact details via the end-user pages.
J) An agent runs an incident report.

4. You want your system to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?

A) syndicate chat widget
B) proactive chat widget
C) configuration settings
D) business rules

5. Which three statements are true about navigation sets?

A) Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.
B) Using navigation sets, you can configure whether to show the Home navigation pane or not.
C) Using navigation sets, you can define what quick links can be seen when navigating File > Link.
D) Using navigation sets, you can define what new objects can be created by using the File menu.
E) Using navigation sets, you can configure which quick search reports can be seen.
F) The same navigation set can be set for different interfaces.

Solutions: