1046 Customer Reviews Recertification
Since the validity period is 3 years, you have to complete recertification requirements for your Deploying Cisco Unified Contact Centre Express certificate to extend it for an additional three years from the date you recertify. The certification tracking system will help you keep track of the time period to rectify as it must be done before the certification expiration date. However, in the event you are unable to certify before expiration, you will have to repeat the entire certification exam process in order to regain its status. Additionally, you can also recertify by advancing to the next level of your desired certification or continuing education credits obtaining or even a combination of both.
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Exam Topics
Before taking the exam, the very first thing each candidate should do is review the exam outline. Below find the general overlay of the 500-052 test topics and marks allocated for each section.
- Implementation of a Unified Contact Center Express System. Describing the following processes
This topic accounts for 40% of the questions and being competent in the following areas is expected:
- Installation of Unified Contact Center Express software and hardware.
- Configuration of Unified Contact Center Express software and provision of users to meet customer requirements.
- Utilizing the Unified Contact Center Express Application Editor.
- Examining the Cisco Business Edition 6000 competitive landscape.
- Developing a Unified Contact Center Express System Deployment
32% of the test is based on this section and it includes:
- Performing customer capacity planning.
- Evaluating features required by the customer.
- Determining various configurations and recommend different options.
- Distinguish possible configuration and ordering tools.
- Operating a Unified Contact Center Express System.
Being skilled in the section will earn you 28% of the exam score. It covers the following areas:
- Fundamental Unified Contact Center Express user tasks.
- Tools and processes accessible for troubleshooting Unified Contact Center Express.
- Tools and processes accessible for monitoring system operations in Unified Contact Center Express
- Tools and processes accessible for patching, upgrading systems, and license additions for Unified Contact Center Express.
How to book the 500-052 Exam
These are following steps for registering the Cisco 500-052 exam. Step 1: Visit to Pearson Exam Registration Step 2: Signup/Login to Pearson VUE account Step 3: Search for Cisco 500-052 Exam Certifications Exam Step 4: Select Date, time and confirm with payment method
500-052 Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our Cisco 500-052 exam dumps will include the following topics:
- Implement a Cisco Unified Contact Center Express System 40%
- Design a Cisco Unified Contact Center Express System Deployment 32%
- Operate a Cisco Unified Contact Center Express System 28%
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Cisco 500-052 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Agent and Desktop Integration | - Supervisor and reporting tools - Cisco Finesse configuration - Agent skill-based routing |
| Administration and Troubleshooting | - Common deployment issues and resolution - System administration tasks - Monitoring and logging |
| UCCX Architecture and Components | - Cisco Unified Contact Center Express architecture overview - System sizing and deployment models - Integration with Cisco Unified Communications Manager (CUCM) |
| Call Routing and Call Flows | - Basic and advanced call routing concepts - Contact service queues and triggers - Dial plan integration |
| IVR and Scripting | - Prompt management and localization - IVR call flow design - Cisco Unified CCX scripting fundamentals |
Flora -
After 8 weeks of preparation for 500-052 exam I passed 500-052 exam.