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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following functions are provide by the SAP add in for micros of excel? Note: There are 2 correct answer to this question.

A) Publish Microsoft Excel workbooks to the Microsoft sharepoint from SAP Cloud for Customer
B) Upload Microsoft excel worksbook to SAP Cloud for Customer
C) Share SAP Cloud for Customer report data using Object Linking and Embedding (OLE)
D) Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheets

2. Which of the following prepackaged mashups exist for SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Hotmail
B) Google maps
C) Whatsapp
D) Mindtouch

3. For registered products, counter readings are recorded in which of the following facets?

A) Measurement
B) Measurement logs
C) Maintenance plans
D) Items

4. Which additional business objects can be determined by using a registered product within a ticket? Note:
There are 2 correct answers to this question.

A) Pricing condition
B) Service contract
C) Maintenance plan
D) Warranty

5. Which information is updated after the SAP Cloud for Customer contract has been successfully replicated to SAP ERP?
Note: There are 3 correct answers to this question.

A) Pricing status
B) Total price
C) External ID
D) Transfer status
E) Invoicing status

Solutions: