HP HP2-B93 : Customer Comm Mgt-Design and Production

Exam Code: HP2-B93

Exam Name: Customer Comm Mgt-Design and Production

Updated: Jul 28, 2026

Q & A: 50 Questions and Answers

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HP HP2-B93 Exam Syllabus Topics:

SectionObjectives
Topic 1: Testing and Deployment- Production deployment
  • 1. Release and version control concepts
    • 2. Environment promotion (dev/test/prod)
      - Solution testing
      • 1. Test data scenarios
        • 2. Template validation and debugging
          Topic 2: HP Customer Communications Management Overview- CCM architecture and components
          • 1. System architecture concepts
            • 2. Design and production environment roles
              - Solution capabilities
              • 1. Document automation concepts
                • 2. Multichannel communication outputs
                  Topic 3: Template Design and Development- Business logic integration
                  • 1. Rules-based content personalization
                    • 2. Conditional content rendering
                      - Document template creation
                      • 1. Layout design principles
                        • 2. Reusable components and fragments
                          Topic 4: Production and Output Processing- Batch processing
                          • 1. Performance and throughput considerations
                            • 2. Job execution and scheduling concepts
                              - Output generation
                              • 1. Digital output formats (PDF, email, web)
                                • 2. Print-ready document generation
                                  Topic 5: Data Integration and Input Management- Data mapping
                                  • 1. Validation and cleansing rules
                                    • 2. Field mapping and transformation
                                      - Data sources
                                      • 1. File-based input formats
                                        • 2. Database connectivity concepts

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