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HP HP2-H33 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Competitive Positioning | - Differentiation vs competitors - HP advantages in PPS services market |
| Selling HP Solutions | - Value-based selling approach - Customer needs analysis and solution mapping |
| HP PPS Portfolio Overview | - Key product categories and positioning - HP Personal Systems and Printing Systems overview |
| HP ServiceOne Services | - Support services and service offerings structure - Service lifecycle and value proposition |
| Sales Process and Best Practices | - Solution selling methodology - Customer engagement strategies |
HP Selling HP PPS ServiceOne Services Sample Questions:
Which tool is recommended to find the right HP Care Pack Service for a specific product and check its availability within a certain country?
- A. HP Attach Widget
- B. HP MySalesGuide
- C. HP Support Center
- D. HP Care Pack Central
Correct Answer: D 🗳️
Explanation: Only visible for TestkingPDF members. You can sign-up / login (it's free).
The Accidental Damage Protection service must be purchased in combination with one of which other services? (Select two.)
- A. Asset Tagging HP Care Pack Service
- B. Offsite HP Care Pack Service
- C. PC Tracking and Recovery HP Care Pack Service
- D. Onsite HP Care Pack Service
- E. Travel HP Care Pack Service
Correct Answer: B,D 🗳️
How should you counter the following objection?
"I can repair my devices myself."
- A. HP standard warranty offers limited support for a short time period.
- B. HP Services ensure that your equipment stays up and running.
- C. HP Services allow you to choose from various options that best suit your needs.
- D. HP Services give you predictability and greater control of TCO.
Correct Answer: B 🗳️
Which HP PPS Services can be offered to a customer when their previous engagement arrives at renewal? (Select two.)
- A. HP Maintenance Kit replacement
- B. HP Contractual Services
- C. HP Refresh Services
- D. HP Post Warranty Care Pack
- E. HP Defective Media Retention
Correct Answer: B,E 🗳️
Which HP PPS Services value propositions allow customers to concentrate on business activities rather than IT issues? (Select three.)
- A. Protection
- B. Simplification
- C. Trusted vendor
- D. Cost savings
- E. Security
Correct Answer: A,B,D 🗳️
Vicky -
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