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HP HP2-I47 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP PS Lifecycle Services Overview | 20% | - Service portfolio: plan, deploy, manage, support, retire - Definition and scope of HP Personal Systems Lifecycle Services - Value proposition and business benefits |
| Proposing and Selling Solutions | 20% | - Communicating ROI and total cost of ownership - Closing sales and managing customer expectations - Building service proposals and pricing models |
| Post-Sales and Service Management | 10% | - Renewal and expansion opportunities - Delivery and support basics |
| Positioning and Differentiating HP Services | 25% | - Compliance, security, and sustainability aspects - Key features and advantages of HP services - Comparison with alternative solutions |
| Assessing Customer Needs | 25% | - Consultative sales approach - Mapping needs to lifecycle service offerings - Identifying customer business and IT challenges |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
1. An enterprise manufacturing company is considering adjusting their business processes in order to create a more sustainable workplace and help advance the company's circularity goals. The IT manager has been tasked with contributing to a business plan for a distributed, hybrid workforce.
What are two benefits that the IT manager should include in the company's proposed sustainability plan?
(Select two.)
A) A current trend has shown that employees will stay with an environmentally responsible company long-term
B) Visibility and control over changing technology will enable the businesses to meet the technology demands of the future.
C) IT for a hybrid workforce is easier to manage than physical, on-premises workplaces because employers expect remote employees to manage their devices.
D) As employers adopt hybrid workforce, they must accept lower employee productivity and IT support levels.
2. Name a benefit of HP Active Care, powered by HP TechPulse.
A) Actionable device and employee insights whether online or offline
B) Automatic performance tuning based on feedback
C) Ability to actively change the security policies in response to threats
D) Proactive issue identification and remediation
3. A customer is considering a refresh of the devices used by their employees and asks you about adding HP Care Packs for these devices.
What is an important consideration that you should discuss with this customer?
A) HP Care Packs must be attached at the time of purchase or within 90 days of the purchase of the devices.
B) An HP Care Pack covers devices that are in good working condition; the HP Post Warranty Service covers devices that are no longer in good working condition.
C) The HP Post Warranty Service can be purchased for HP devices up to a year after the Care Pack has expired.
D) An HP Care Pack does not cover a device if the Care Pack was not bundled with the purchase of the device.
4. Name two specific pain points a customer might have that HP Fix Services can help address. (Select two.)
A) Customer is not set up for remote working
B) Customer is facing increased cyberthreats.
C) Customer needs to focus on CapEx rather than OpEx.
D) Employees are less productive due to maintenance issues.
E) Changing trends have had a negative impact on business performance.
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: A,D |

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